I have been turned to Naxcom forever. I just registered today and am amazed at how much better it is than eBay. I like that there are no listing fees, sellers cannot set shipping prices and the wide variety of cards available. Now, here comes my question. What problems have you guys had using it? Let me know about your experiences, because as of right now, I think I'm in love :sign0020:.

Thanks,
keyman86

I hate the 12 day hold on funds as a seller. If I send cards out next day, most buyers will receive in 3 shipping days...so why do I have to wait an additional week for my money when the buyer has their cards?

I've always used naxcom and love it. I do hate that 12 day waiting period but you can get the funds the next day if you pay a yearly fee for a gold account for $20 I think. I am extremely excited for their auction feature that will start tomorrow because now there will be a good alternative to ebay for listing cards. Another nice thing about naxcom that I have liked is the fixed shipping rates (which save alot of $ sometimes) and the fact that there are no listing fees. The best part about it though is that I have NEVER been screwed on there. Only once did I have an issue where a seller never sent out and I contacted naxcom and had the full transaction price in my account the next day.



Wow I just re-read what I wrote and I sound like an advertisement lol.

You should have to pay extra to get your money faster...I could understand a 7 day hold from the date of purchase...but 12 is a bit too much...

True, 12 days is a little long to hold money, especially from someone so respected as yourself, Tony.

Thanks,
keyman86

enigma- I agree with that whole heartedly. I just sold $150 worth of cards over there and sent out the next day, but I won't get paid untill the 14th. That is the only flaw in the system, but hey, for me it still beats ebay because it is alot safer (and because I can't sell on ebay, so the new auction feature on naxcom is going to be amazing for me). Naxcom seems to be set up for buyers and not sellers. The fixed shipping rates, promotions (some days they give out free autographs to every buyer who spends like $20), the fact that sellers are required to send within 3 days of sale, etc. But since I buy more then I sell on naxcom, it evens out for me.

Here are my 2 problems with Naxcom

1) I avoid selling things on there due to the long wait time to recieve funds
2) When I want to purchase something there, all the prices are expensive because there is no listing fees, so sellers can just post their own price for their card, and it is usually much more expensive than Ebay, because they know they can just relist it for free if nobody buys.

But I am STOKED about the new auctions on Naxcom, and that should help solve my 2nd problem. I can't wait!

We had a few requests to respond to the thread about the New NAXCOM Auctions launching today and the 14 day holding period for sellers.

The site was originally designed so that when a buyer received their item they would check a box and the seller would get paid. Unfortunately two things happened.

1. Hardly any of the buyers were clicking the received box, and the amount of work involved with seller's requesting us to contact the buyer to confirm receipt was overwhelming.

2. We had quite a few instances of fraud and users doing fake transactions to take advantage of the payment system.

Because of these two events, we had no other choice but to come up with a set time-period. We do allow our "trusted" sellers to collect earlier. The $20 fee is for VIP Gold and collecting 3-days. However, VIP Bronze is only $6.95/mo (or $59 for the year which is less then $5/mo) and the seller receives payment within 6 days.

There are still protective measures with these programs, however, the point of the Payment Protection system is to create an environment where all users feel safe to buy and sell.

We actually agree with all of you and wish we could have a perfect payout system, but unfortunately, there are too many scrupulous people in this world and a lot of them reside on the Internet and in our industry.

So this is the "best" possible system to have to ensure that all parties are protected.

Thank you and we hope to see you today at 12pm on our New Auctions...looks like it is going to be very exciting.

If you guys want a sneak peak - you can go to www.SportscenterAuctions.com.

It is live to the VIP's and starting at noon, all users will be able to begin listing.

Thank you - NAXCOM.

The auctions look interesting. Overal naxcom is a great place for the hard-to-find parallel or one last card you need for a set. It's a lot like sportlots. A lot of the better stuff is overpriced though. And a lot of the sellers don't negotiate.

i thought the same when i joined i hate it now not trying to lose more money first thing i bought never received and lost my money no refund hope things work out for u if u stay there

I love naxcom :)

sportsballa,

You are protected by the buyer protection guarantee. As long as you notify NAXCOM within 12 days of your purchase you are guaranteed to be protected. Even if you don't notify us within the 12 days of your purchase still contact us. As long as the seller is still active on NAXCOM they would still have to provide proof that they shipped you the item.

If you have waited an extensive period of time and the seller no longer particpates on the site then we most likely won't be able to do anything at that point.

Thank you.

Doesn't naxcom have a rule that if the sale is over $10, the seller must use DC?

No, what the $10 rule states is that the buyer pays a buyer protection S/H fee. It is then the seller's decision as to sending it with Delivery Confirmation or Insured. If they choose to self-insure the item and the buyer "states" they do not receive the item, then the seller must show proof of delivery. If seller chooses not to have done DC or paid for insurance then we will reverse the transaction.

We also keep track of buyers who "claim" not to receive items to ensure that buyers don't take advantage of the NAXCOM buyer protection guarantee.

Thank you and great question.

I Have Never Used Naxcom Been a Member For Awhile

I Bid on A Card at the Auction and It Says I Can't Bid Because I Have No Credit Card

I Never Own One as I always Pay Cash or Money Order

Also the Cards Are Over Price a lot of them There a Guy Selling A Gretzky Auto BV is $250
that The Buy It Now., That Just a Example there a Lots more there Like That

Just My Thoughts

Mike

Mike you can contact CustomerCare@naxcom.com 310.568.8825 ask for Alex to make alternative arrangements to pay by Check or Money Orders for your auctions.

As for the auctions listings there will always be sellers that over price their items, but you have to remember on NAXCOM, buyers will pay more then they will elsewhere because of the NAXCOM Buyer Protection with all buyer payments going through NAXCOM and put into a holding account until you receive your item.

Sellers often receive prices they could never had imagined getting elsewhere. Yet there are a lot of sellers on NAXCOM so competition does get fierece. The auction have been open less then 2 days. In 2 months or even 2 weeks you will start seeing the sellers competing more. In fact we are already starting to see signs of that.

Thanks Mike, hope that helps.

NAXCOMHelp

Thanks Will do That

Thanks mike

Good questions guys! Auctions with less fees are always a good thing. Continue to provide Naxcom with inputs and you can help them evolve the auctions to become even better.

I will be doing a Q&A interview with Bill Elder the VP of Marketing in about one week. Feel free to send me any questions you may have for him.

Mike you can contact CustomerCare@naxcom.com 310.568.8825 ask for Alex to make alternative arrangements to pay by Check or Money Orders for your auctions.

As for the auctions listings there will always be sellers that over price their items, but you have to remember on NAXCOM, buyers will pay more then they will elsewhere because of the NAXCOM Buyer Protection with all buyer payments going through NAXCOM and put into a holding account until you receive your item.

Sellers often receive prices they could never had imagined getting elsewhere. Yet there are a lot of sellers on NAXCOM so competition does get fierece. The auction have been open less then 2 days. In 2 months or even 2 weeks you will start seeing the sellers competing more. In fact we are already starting to see signs of that.

Thanks Mike, hope that helps.

NAXCOMHelp

I do have a question


with the auction feature will it alert me if I get outbid/don't win/do win?

thanks for the help

Yes you will receive emails for all of those. In addition, on the Auction Home Page, there is a Preferances link that you are able to check a box to receive or not receive specific email alerts.

Thank you for the quesiton.

NAXCOMhelp

No, what the $10 rule states is that the buyer pays a buyer protection S/H fee. It is then the seller's decision as to sending it with Delivery Confirmation or Insured. If they choose to self-insure the item and the buyer "states" they do not receive the item, then the seller must show proof of delivery. If seller chooses not to have done DC or paid for insurance then we will reverse the transaction.

We also keep track of buyers who "claim" not to receive items to ensure that buyers don't take advantage of the NAXCOM buyer protection guarantee.

Thank you and great question.

Let me broach this question. What do you do if a Buyer says he does not get a package but the seller has a DC receipt. The Reason I ask is I can have numerous guys post here that DC is not even worth the paper it is written on. As I have had 2 packages in the hundreds of trades I done over the years and even though they said they were delivered THERE WERE NOT! As the DC only confirms that the item arrived in the city it was meant to delivered too. So just posting that DC is not a perfect system (CLOSE) but a copy of a postal reciept to the same area code is pretty much the same proof as DC.

Just wanted to hear what you felt on that per se? Signature confirmation is a whole different ballgame.


DON

In the event that the seller provides documentation and they are denied an insurance claim by their post office, then both the buyer who claims to not have received the item and the seller would have to sign a legal document. In those rare occassions NAXCOM would then return the funds to the buyer and not reverse the sale to the seller.

there is a huge flaw with naxcom... that being you are not here to help the little guy... i have sold on naxcom for quite a while and have taken several losses because i cannot afford to put DC on a item that i sell for a few cents... if i sell a card for a dime... which is quite common for those people just trying to complete a set etc... i get like 93 cents from it... i know it sounds piddly but after buying a bubble envelope for a quarter and 64 cents to ship it..... i am making roughly 5 cents... i add DC and i lose money... there have been a couple times, not on a transaction this small but one similiar to it where i will make maybe 3-4 dollars on a card but if i use any confirmation it makes it pointless to use naxcom.... if you have a big ticket item that you want a certain price for it is fine but i think you guys take buyer protection to the next level... also, some people on the site do know about it and take advantage... it only takes one time to turn people off.

tutall,
We feel that we have been able to grow the way we have because we do attempt to cater more to the little guy. That is how we grew our trade-shows to the largest shows on the West Coast in the '90's and it has been that same philosophy that has helped up grow online as well.

Unfortunately for the Internet though, when there is a .10 transaction everyone losses (except for the Post Office). The user has to pay $2+ Shipping, the PayPal or Credit Card fees are .40 cents, plus the costs of the Post Office and postage supplies. On NAXCOM's end we already have the "internal" costs just for the listing and transaction to be made, but if there is a reversal, now the costs of customer service reps to get involved means that NAXCOM now lost money on that .10 transaction.

We keep track of buyers who claim they don't receive product and we feel are taking advantage of the buyer protection. In 6 years we have kicked off a few users that we do not believe are telling the truth. While it is very uncommon, we have done it and we do make sure that buyers don't take advantage of the buyer protection.

So we do care about the little guy more then any other major online marketplace on the Internet, but sometimes there is only so much you can do.

Thank you Tutall.

NAXCOMhelp

I agree with what tutall says, but the same thing could happen on ebay so it's not really a valid argument

Thanks for taking the time to repsond.

DON

I actually have another problem with Naxcom........nobody sells Cases of Hobby Boxes!!!!! On Ebay there are like 20 for each product, how come nobody sells them on Naxcom? I know it is not Naxcom's fault, but I was wondering why this is so.

I was unaware of NAXCOM. I'm finding out all kinds of useful stuff since finding this forum. Nice.

I was unaware of NAXCOM. I'm finding out all kinds of useful stuff since finding this forum. Nice.

That's good to hear BOS.
Keep looking around, after 4 years chances are if it's Hobby related(Even non hobby in chit-chat) it has been asked and answered somewhere here!

Don't forget the meet and greet forum Here (http://sportscardforum.com/forumdisplay.php?s=&daysprune=&f=128)
and the oh so helpful, forum jump which lists every forum, located in the top left portion of the nav-bar.

Rich