Please Post All Your eBay Issues Here (Please Read)

**canucksfan007** · 04-15-2015, 03:27 PM

Hey all

Not sure if anyone has experienced this before, but I just got this message from ebay:

"Hi ******,

eBay opened a case because of an issue with an item purchased from you. We reviewed the case and have decided to issue the buyer a refund of US $41.00 without any impact to you. The refund includes the purchase price plus original shipping.

This case is now closed. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation."

Am I reading this right? Ebay sided with both the buyer, and the seller .... and shelled money out of their own pockets to make it right for both parties?

Im sure the message going to the other member went along the lines of "eBay will reimburse you, and you get to keep your item".

Still a bit confused with this happening ...... but a big thanks to eBay!

Who says the sellers aren't protected anymore?

Made my day =)

**30ranfordfan** · 04-15-2015, 04:04 PM

What were the circumstances?? Never heard of that before.....

**Gallinator** · 04-15-2015, 04:16 PM

Interesting!

**canucksfan007** · 04-15-2015, 04:35 PM

Originally Posted by 30ranfordfan View Post

What were the circumstances?? Never heard of that before.....

Sold one of my wifes purses on ebay.

Provided 5 pictures, stated it was used and had some ware to it. Once the buyer got it she played the "its not in perfect condition card" and wanted a refund.

I told her it was stated as lightly used, when she contacted me and asked for more of a description I told her there were some markings / small stain and it could be seen in one of my scans ... also stated that I did not accept returns.

We couldnt come to an agreement so the buyer escalated the claim to where ebay would intervene.

With my comments in the the auction, and the buyer asking me about the problems / me answering yes about stains and some ware ... I thought I had a pretty good shot at winning the case.

Woke up in the morning to us both winning?

Works for me

**andrewconnors9** · 04-15-2015, 06:19 PM

well thats a new one!! good to see ebay doing the right thing for once lol

**Cunnuc** · 04-18-2015, 04:46 PM

So I have a future problem about to arise.

I buy 5 items from a seller and he send 4 items. I contact him about the missing card and he simply said he would refund me for the card. A week goes by and I ask him about the refund. No response. Another week goes by and I ask him again, since I cannot locate the refund in my PayPal or eBay. No response.

I eventually leave him negative feedback simply on principle. The seller is quite active in selling so I figure he's got to be around in a period of 2 weeks. I haven't left many negative feedbacks on eBay.

Anyways so I am going through all the cards I have to ship and I notice this seller has purchased my cheapest BIN card. Obviously to leave me negative feedback, right? Seller still hasn't responded to me and it's been over a month.

So basically I want to know if he does leave negative feedback is this something eBay might take care of?

Just thought I should ask here before I phone eBay and find out about this matter.

**adamslogik** · 04-18-2015, 05:23 PM

Originally Posted by Cunnuc View Post

So I have a future problem about to arise.

I buy 5 items from a seller and he send 4 items. I contact him about the missing card and he simply said he would refund me for the card. A week goes by and I ask him about the refund. No response. Another week goes by and I ask him again, since I cannot locate the refund in my PayPal or eBay. No response.

I eventually leave him negative feedback simply on principle. The seller is quite active in selling so I figure he's got to be around in a period of 2 weeks. I haven't left many negative feedbacks on eBay.

Anyways so I am going through all the cards I have to ship and I notice this seller has purchased my cheapest BIN card. Obviously to leave me negative feedback, right? Seller still hasn't responded to me and it's been over a month.

So basically I want to know if he does leave negative feedback is this something eBay might take care of?

Just thought I should ask here before I phone eBay and find out about this matter.

You should get into the habit of blocking people after you leave negative feedback for them.

**Cunnuc** · 04-18-2015, 05:58 PM

Yes I meant to.

**sjw241** · 04-18-2015, 06:09 PM

You need a separate account for buying and selling. That way if you leave a negative with your buying account they don't know about your selling account and can't retaliate. eBay won't help you unless his negative is offensive or breaks any of their other rules.