Actual Panini Customer Service?

[sandman43103]

I am having a long-lasting issue with contacting Panini Customer Service with regards to a Quality Assurance claim I filed in November of last year and a couple of redemptions.

I have left at least 10 voice messages at 817-662-5203, and not a single one has been returned. I have also left an update request through the actual QA submission once a month since I filed it. On 22Apr, they actually closed the QA claim due to my not sending in the required documents...even though I scanned and attached the documents (QA tag from the box and receipt) the day I filed...and it's still there for them to see.

How has anyone actually gotten things resolved with them? Is there another number I can call?

[sandman43103]

Help?

[13stepper]

Unfortunately I have nothing to add to this that can assist you. I'm in the same boat, been trying for months and nothing! While there's some folks who get an immediate reaction. I must be chopped liver in Panini's eyes, lol.

[sandman43103]

Finally got through to a living, breathing person today. The reason I was given for Panini ignoring my QA ticket that the documents needed to be submitted the same day as the request...mine were submitted the next day. Ridiculous, if you ask me.

The Customer Service rep also told me that many of the 2013 Elite Extra Edition redemptions (and ALL of mine) were going to be filled with replacements due to the players "not signing or other difficulties". I will post here what I get as a replacement.

[sandman43103]

Received the replacement Panini Redemptions today-only took 14 phone calls and 8 months, but they "delivered":

Due: 2013 Panini USA Baseball Champions - Stars and Stripes Signatures #41 (/999) Robbie Grossman OF
Replaced: 2013 Panini Elite Extra Edition - 18U USA Baseball Signatures #7 (63/299) Adam Haseley LHP/OF

Due: 2013 Panini Elite Extra Edition - Franchise Future Signatures #99 (/550) Ryan Garvey OF
Replaced: 2013 Panini Elite Extra Edition - Franchise Future Signatures #42 (303/668) Ryan Aper OF

Due: 2013 Panini Elite Extra Edition - Franchise Future Signatures #20 (/670) Tyler Danish P
Replaced: 2013 Panini Elite Extra Edition - Autographed Prospects #177 (274/600) Austin Kubitza P

Due: 2013 Panini Elite Extra Edition - Blue Status Die Cut Prospects Signatures #164 (/50) Joe Jackson C
Replaced: 2013 Panini Elite Extra Edition - Blue Status Die Cut Commons Signatures #75 (39/50) Daniel Winkler P

Due: 2013 Panini Elite Extra Edition - Autographed Prospects #190 (/470) Luis Torrens C
Replaced: 2013 Panini Elite Extra Edition - Autographed Prospects #142 (140/580) Ryder Jones 3B

Due: 2013 Panini Prizm Perennial Draft Picks - Prospect Signatures Prizms #74 (/) Yancarlos Baez SS
Replaced: 2013 Panini Prizm Perennial Draft Picks - Prospect Signatures Prizms #45 (/) Victor Caratini C

Due: 2013 Rookies and Stars Longevity Materials Autographs Sapphire #/25
Replaced: 2013 Panini Spectra Blue #164 Luke Willson AU #99/99