Results 1 to 4 of 4
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11-28-2015, 07:18 PM #1
help.-pulled a damaged yg.
hey all I was wondering
what to do..
I got afew random packs
from wal-mart
and
pulled a 15/16-ud checklist
#250-mcdavid/Bennett
but I noticed that it
had been bent in the
top/side of card
not sure what happened
HELP WHAT TO DO..
any info would
be helpful..
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11-28-2015, 11:01 PM #2
if you have the receipt and the UPC code from the purchase you should be able to send it to them for a replacement
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11-28-2015, 11:13 PM #3
I pulled a card out of a pack that was damaged. Can I get a replacement?
Since the packaging of cards is a mechanized process, there are some times when damaged cards end up in the packs. We work very hard to decrease the likelihood of these events, but it can still happen. Our replacement policy is to replace any damaged product for up to one year after its release date.
We try to replace cards on a card for card basis, but often cannot replace ultra rare items like cards that feature cut signatures of deceased athletes, 1 of 1 cards or plate cards. In this case, we can replace the card with one of comparable value. We cannot offer trades for other cards. Up to 40 cards can be submitted per request. Replacement time usually takes between 8-12 weeks.
Please note, we are only able to help with damaged cards if they are purchased from one of our Certified Diamond Dealers. If you have an issue, please email your full name, address and phone number to [email protected], and we’ll set up a case for you. Once you have a case number, we will send you an address you will need to send your damaged card(s), receipt & UPC codes to. Items mailed to Upper Deck without a case number will be returned to customers unopened. If you are mailing cards of value, we highly recommend mailing them in via certified, registered, or insured mail. The Upper Deck Company is not responsible for lost, damaged or misdirected mail.
Source: http://upperdeck.com/Customer-Care/F...Questions.aspx
P-C
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11-28-2015, 11:14 PM #4
Marking this as I have a damaged card to replace as well
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