Thread: Putting a Trade in Dispute
09-12-2008, 06:20 AM #1
Putting a Trade in Dispute
While we all hope that our trades will go through without a hitch, it is a possibility that at one time or another we will run into a problem. When this happens, the first thing to do is to remember to communicate with your trading partner.
Start by sending them a PM and explaining to them that you are considering putting the trade in dispute. Let them know why; if there is a card missing from the package, if a card is damaged or if you suspect a card might be counterfeit these are all things that you can discuss. You never know, you may be able to sort out the problem by talking to them.
If this fails however, you can then take the necessary steps to put the trade in dispute. First, go to your trade manager:
Then, locate the trade in question and click on the trade number.
You will then be taken to the trade page, on the right side of the screen, locate the drop down trade action menu
In this menu, select the dispute trade action. After choosing this you will then be taken to this page:
It is basically a dispute thread or a ticket as the system calls it, at the bottom of the page you will see a field like this one:
In this box, you should enter the reasons why you have set the trade into dispute as well as the circumstances and the steps you have taken to solve the problem so far.
Frequent problems include:
• Having sent your end and not receiving what you were owed: in this instance, please specify what you were owed (cards, paypal etc..)
• Having paid for cards and not received them: please state how you paid for the cards, be it by paypal, money order or cash.
• Receiving a damaged card: in this case, please take the time to add a scan of the damage for the moderator to see
• Other party claiming they did not receive your end: please provide a scan of your proof of postage and details of any other reasons why you believe they did receive the card (example: scan in their bucket, eBay auction etc…)
Please also mention if you were a Must Send First (under 20 feedbacks) when the trade was made as when looking at the dispute, if you have more than 20 feedbacks but your trading partner does not, the moderator will want to know why you did not let them send first.
Once this has been done, a moderator from the team will take over the dispute and reply to your thread. You will receive an alert by PM letting you know that someone has replied to your trade dispute. Simply click on the link provided to be taken back to your dispute thread and see what progress has been made.
In the dispute thread, please be as helpful as you can to the moderator handling the case and remember that even though things can get frustrating, the staff member is only trying to help you. Every time a new reply is made in the dispute thread, you will receive a PM alert as above.
The moderator in charge of the dispute will communicate with your trading partner and try to assess what happened and how things should be solved. Once the dispute is completed, you will be free to leave the appropriate feedback to the other party and please note that any retaliatory feedback will be deleted.
You can also always go back to the dispute ticket by clicking the following link in your User CP
If you have any further question about the dispute mechanisms, please do not hesitate to PM me.
12-04-2008, 03:19 PM #2
what about if the trade was over a month and a half ago and the trade isnt in the trade manager anymore and i can find the thread or anything about it?
12-04-2008, 03:25 PM #3
Go into your User CP...you will see a list of links on the left side...
Scroll down and click List Trades...
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12-04-2008, 03:43 PM #4
Once you've found it, the procedure is the same as explained above.
02-23-2012, 12:18 AM #5
Can a trade go into dispute over how a user packaged items? If they didn't maintain certain standards. Or is it only disputable if items were damaged due to being packed poorly.Items available for sale on my webshots