Interesting Certified Error Announced

[416beatles]

I work at a film lab where we do all the the movies for all theatres in North America. We are on extremely tight deadlines but still have a responsibility for quality. However in stating this, our reprint rate is less than 1% for any product that has shipped (which is extremely low by manufacturing standards).
Most of our errors are isolated to 1 or 2 theatres. However, we have had in the past one or two major issues where MANY theatres were impacted and we can't just say "oh well it's going to happen once in awhile". We have to put it right for our customer (rebate, freebees, etc).
For an error like this which impacts 100% clientele who have purchased your product, offering of a fix to the situation has to take place, such as posting on the Paninni website that anyone who wants the card should send an email with address and 1 per address would be sent out.

My thoughts on it.

Thanks.

[mxaxtxtx]

This is very rational and something I haven't thought about. You can't just say "WHOOPS, WE MESSED UP" and not extend "something" out to the customers who are effected by it.

I work at a film lab where we do all the the movies for all theatres in North America. We are on extremely tight deadlines but still have a responsibility for quality. However in stating this, our reprint rate is less than 1% for any product that has shipped (which is extremely low by manufacturing standards).
Most of our errors are isolated to 1 or 2 theatres. However, we have had in the past one or two major issues where MANY theatres were impacted and we can't just say "oh well it's going to happen once in awhile". We have to put it right for our customer (rebate, freebees, etc).
For an error like this which impacts 100% clientele who have purchased your product, offering of a fix to the situation has to take place, such as posting on the Paninni website that anyone who wants the card should send an email with address and 1 per address would be sent out.

My thoughts on it.

Thanks.