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  1. #2611
    happened to me last year. I was the seller, the buyer opened a case, i send the tracking info and paypal took my side.

    Quote Originally Posted by sjw241 View Post
    Have a buyer stating that an envelope was empty when it got to them. How do I prove otherwise? Will paypal side with them? It’s insured too, but was delivered, will Canada Post pay an insurance claim? I doubt CANADA post will pay, but does anyone know what paypal does in these circumstances?

  2. #2612
    My situation, you can make your own judgement:
    -The buyer purchased item July 18th. Buyer is from Finland using a COMC mailbox. I looked them up, they not on SCF but are on another trading site.
    -I mailed item July 19th.
    -Received a message August 17th from buyer stating item has not been received by COMC. I answered right away, stating to please give it another week or so as mail to BC (ie. where COMC mailbox is located) is sometimes slow.
    -Buyer sent a message Aug. 23rd saying it still had not shown up. I told him I would refund immediately, which I did on Aug. 24th.
    Then that was it, I figured it was lost. I mentioned that if it did show up I would appreciate him telling me and to pay for the item.

    This has happened to me 2 times earlier in the year to BC as well (to regular addresses, not COMC). Items did not show after 5 weeks and I refunded both buyers and then their cards showed up a week later, they were both very honest and payed me back. I would have no idea if they got the items or not, so kudos to them

    Yesterday, Sept. 19th., I was going through my eBay sales and thought I never heard back about this card, and I should call COMC myself to see about this. Sure enough, COMC told me the item was received on Sept. 12th, they have a confirmation number and pictures, and they have my name on file as the sender (apparently, they record the sender's name in place of the tracking info. number). The buyer would have received and email on the 12th letting them know they card was received, but the buyer never contacted me to let me know. I just randomly called COMC to find if they had a 'lost and found' or misplaced card department. I don't even have a COMC account.
    Last night, I PM'd him to let him know that he received the card and that I would appreciate the payment back.
    Today's eBay PM exchange (Sept. 20th)
    "Hi, the card has finally arrived but it takes another week to log in to my COMC account. I looked at the PayPal account and there is no way to cancel the refund. Is it ok if I send half of that amount because delivery lasted for a long time? Thanks."
    "I would like the full amount. I have nothing to do with the mail delivery. As far as I am concerned COMC got behind and does not want to admit it. I think they delayed for a month or so on their end. Item was sent regular mail, if you wanted express mail it would have been about $12-$14. lmk your thoughts. thanks."
    "Hi, there is no button where the payment can be returned. I can pay half of the amount. How do I know that you've sent the card on July 19th? Thanks."

    Today, I contacted PayPal and spoke with them for about 15 minutes, they told me to contact eBay and file a Payment not received claim.
    I called eBay, waited 40 minutes for them to call me back. They said they cannot do anything on their end, it is a PayPal issue and that I should send a regular invoice to the buyer (which I have now done).
    So, I called PayPal back again just now and they said they cannot dispute or open a case for this type of issue. And it was an unusual issue and she had never heard of this happening before. They said it is fraud and then we discussed local police and international mail fraud involvement. Spent a good part of 2 hours on this so far.

    Buyer still only wants to pay half, as you can see in the above PM.

    Anyone else, ever encounter this issue and get it resolved? Should I be penalized for a mail delay like this?
    All over a $23 CAN card, I might add. I was thinking if he only pays half I should call COMC and tell them legally half the card is still mine. Get them to cut it in half and send it back to me.
    Hidden Content Hidden Content
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    VEZINA WINNERS GU & Autos; 03-04 Beehive Sticks; TOEWS/KANE 2007-08 BAP Dual Auto.

  3. #2613
    There is nothing you can do, unfortunately. I'd take the half he is offering, then block him. Half is better than nothing.

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  5. #2614

    bait and switch!

    more details to follow
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