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Thread: Not happy with Topps!

     
  1. #1

    Not happy with Topps!

    Hi everyone,
    I pulled a redemption from 2009 Topps series 1 Baseball box for a sketch card. I took a look about 2 weeks ago and saw that it had been marked shipped. I checked the tracking number on the USPS website and there was no record of that number. I figured I would give it some time. I called today to ask the status and was rudely told that it could take from 2-6 weeks from that date it shows shipped. So it wasn't shipped???? Why not list it as waiting to be shipped? I am not happy with Topps at the moment. Any other retailer would not get my buisness again if I were treated this way.
    Has anyone else had an issue with them doing this?

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  3. #2

  4. #3
    i had an issue like that with donruss for a tim hightower auto that i redeemed, said it was shipped but took about 2 1/2 weeks to receive

  5. #4
    They did/are doing the exact same thing with my finest redemption but the guy I talked to was much nicer...you would think they would change their ways and stop confusing us but, then again, if they cared they wouldn't have redemptions at all...

  6. #5
    Topps customer service can be great or bad. The first time I called them about a pack of 2008 Bowman with a couple cards with slightly dinged corners. They sent me 2 packs of 2008 Bowman DPP that very day. Last time I called about that they said like send the pack wrapper in and all that crap.

  7. #6
    Quote Originally Posted by hoeser View Post
    Hi everyone,
    I pulled a redemption from 2009 Topps series 1 Baseball box for a sketch card. I took a look about 2 weeks ago and saw that it had been marked shipped. I checked the tracking number on the USPS website and there was no record of that number. I figured I would give it some time. I called today to ask the status and was rudely told that it could take from 2-6 weeks from that date it shows shipped. So it wasn't shipped???? Why not list it as waiting to be shipped? I am not happy with Topps at the moment. Any other retailer would not get my buisness again if I were treated this way.
    Has anyone else had an issue with them doing this?
    Quote Originally Posted by TheRoseBull View Post
    sounds like a stunt UD would pull
    Quote Originally Posted by cbooker View Post
    i had an issue like that with donruss for a tim hightower auto that i redeemed, said it was shipped but took about 2 1/2 weeks to receive
    There's the hobby in a nutshell... In three posts...

    This proves that there's not really any good sports card companies anymore that consistently offer good customer service and fairness. In 3 posts the 3 major sports card producers were mentioned.

  8. #7
    Quote Originally Posted by Edwards2Evans View Post
    There's the hobby in a nutshell... In three posts...

    This proves that there's not really any good sports card companies anymore that consistently offer good customer service and fairness. In 3 posts the 3 major sports card producers were mentioned.
    but in each of the three cases we will continue to buy their products which is why nothing will ever change

  9. #8
    the exact same thing happened with my UFC round 1 redemption. so i emailed them and they said it take 4 to 6 weeks to process after shipping which makes no sense. so it what there telling me is that no, it really didnt ship.

  10. #9
    Quote Originally Posted by tutall View Post
    but in each of the three cases we will continue to buy their products which is why nothing will ever change
    Unfortunately, that's spot on.

  11. #10
    Quote Originally Posted by Edwards2Evans View Post
    There's the hobby in a nutshell... In three posts...

    This proves that there's not really any good sports card companies anymore that consistently offer good customer service and fairness. In 3 posts the 3 major sports card producers were mentioned.
    panini

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