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Frozen Fire

Finally, Some Answers From Upper Deck!

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Rewind to about a month ago..

I directly emailed an Upper Deck customer service representative named Barry Sicherman on February 14th, asking if he could confirm the existence of two 2007/08 Sweet Shot Puck Signings cards I have never seen, Jean Beliveau and Dickie Moore. Having heard great stories about Barry and his helpfulness when dealing with customers I was eager to hear back from him. Weeks went by and I hadn't heard anything, so I gave up and figured I would never know the truth about those elusive cards.

Fast forward to today, March 12th, and low and behond I check my phone to see Barry has emailed me back!

First he apologized for taking so long to get back to me, then he informed me he would get in touch with the hockey department to once and for all find out if in fact the two cards were made. True to his word a few hours later I have another email from Barry, which held the information I was looking for:

The Jean Beliveau, despite being unlisted, was in fact produced and included in pack-out.

The Dickie Moore that appears on the checklist was not produced.

I replied back thanking him for finally clearing up the confusion for me, and he apologized again for the delay in getting back to me. All the stories I have heard about Barry taking the time to help customers were true, and he truly is an asset to Upper Deck. Thanks to him I can finally add the Beliveau to my wantlist again, the chase is on!

Now I need the following to complete my set:

Jarome Iginla
Jean Beliveau

Thanks for reading, this is proof that even though there are a lot of horror stories about Upper Deck's customer service there is still some very helpful staff to make up for it!
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  1. quiet-things's Avatar
    Nice to finally get some answers... good luck with the last two now