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07-26-2011, 06:42 PM #1
Canada Post Customer Service
Has anyone tried calling them? If so, are they friendly or the type of CS where they deny any wrongdoing no matter the crime?
I am furious at the moment because I came home to find in my mailbox an envelope that's clearly been ripped open on one end, and with no cards inside, as if nothing happened. Although the card wasn't anything super valuable (Michael Sauer Ice rookie /999), it still pisses me off that they just delivered as if no wrong doing had happened.
This card was obviously mailed at a US post office, since no other place would make you declare 1 card and with an official customs sticker, so there was no tampering from the sender.
I'm just SO angry at the moment because I had just spent ~5 dollars to send out a package with them today. I know that there is a chance that there was something fishy on the USPS side too, but for some reason , all I can suspect is CP since they've had problems with theft before.
(angry) Nange
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07-26-2011, 06:51 PM #2Hockey Manager
Take two deep breaths and give them a call. Remember, sugar gets you further than vinegar - the guy on the other end of the line isn't the one that tampered with your package so be polite and courteous in explaining the situation to them. Hopefully they can help rectify the situation.
Habs fan and collector! Current PC's: Nick Suzuki, Cole Caufield, and Lane Hutson...., and of course...
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07-27-2011, 07:58 PM #3
Canada Post can't do anything about your problem unfortunately. The only way they can help is if the package was sent registered, express, or priority. Usually, the standard insurance is $100 unless the sender decided to add extra insurance. But it seems to me that the sender didn't send using the above methods. So you're S-O-L at this point. The only thing you'll get is maybe an apology from Canada Post.
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07-28-2011, 12:42 AM #4
Do a paypal claim, sucks for the seller but you'll get your money back. (As a seller I can't believe I am saying what I said)
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07-29-2011, 09:03 PM #5
It was actually part of a trade haha.
In any case, CP customer service was really nice and they got the local post master to call me. Basically "sorry, can't do anything about it, it was probably damaged by the machines and we'll make sure we put a 'sorry' bag on it next time". Eugh...whatever. If it happens again, I'll for sure visit the post master at his office.
Anyway, thanks for the advice guys.
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08-08-2011, 04:18 PM #6
This result surprises me as I have had much better results on two occasions. Both involved oversized items being folded in half to get them to fit into my smallish apartment-sized mailbox. They were a 5x7 (OPC jumbo) and an 8x10 (BAP Portraits). In both cases I took the damaged item directly to my main postal sorting center (Halifax) and showed the retail clerks the damage, along with a print-out of the Ebay auction page showing the ended auction. In both cases I spoke to a supervisor and was reimbursed for the value of the final bid, and in one of the cases I was allowed to keep the damaged item. In the other case they kept the ruined card to use as a tutorial item (so they said). Either way I was happy as I was not out-of-pocket and neither was the seller. No insurance was purchased for either item, either. Maybe because yours was a trade with no proof of "value" they didn't feel the need to properly reimburse you. If so, that's really unfortunate.
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08-08-2011, 05:39 PM #7
Customer Service is always hit and miss. You'll get the individual that will go the extra mile for you, or you'll get the person that'll give you the runabout.
When I had an issue with Canada Post I just got a sorry; but a colleague of mine came home one day to a $25 gift card and an apology letter... for basically the same issue.
It kind of reminds me of when I worked at Wal-Mart while in University. One manager wouldn't approve a return without a receipt; while another would take stuff back that Wal-Mart never sold and would give a gift card with an value to a comparable item.
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Originally Posted by the_nange 
