Panini Redemptions

[Brusski]

Update on my "case"

I've been waiting since 2010 for a few redemptions...and decided enough is enough...I want them replaced.
Months later...no update on my Panini account...I call...person on the phone sees I asked for the replacements...but can't help make the process go faster...
Many months later now...still nothing...

How long will I have to wait now for REPLACEMENTS??? Cards they should have in their inventory...

Everyone know how BAD Panini is with redemptions...but now their replacement program is beginning to be just as bad...

Any one else have issues with replacement redemptions???

[avs9601]

They just seems to don't care anymore, no licence for hockey, so they'll just make us wait and give up

[Drewk86a]

Not just hockey.

I have been waiting almost two years for a football redemption. The card I am owed is a HOF auto / patch #d to /5. I am afraid to ask for a replacement because I know I would not get anything close to what I am owed.

[sedinfan]

Boy that's unfortunate to hear the replacement process has been so painful - I've emailed their customer service department 15 times over the past 6 months regarding redemptions I've been waiting years on, and have so far received only a single reply, so it's disheartening to hear that even if I eventually get a response and get to the point of doing a replacement that it'll be even more pain.

So far in my experience...

Upper Deck: I've had about a dozen redemptions, all were completed successfully within a few months. One time they made a mistake - I had special redemptions from SPA years ago for autographed replica jerseys of both Sedins and they only sent one jersey, I emailed them back to let them know and got an immediate response and they sent me both a Danny and a Hank autographed jersey even though I was only missing one. Truly exceptional service.

ITG: Received prompt email replies to nearly all my inquiries, the one time I didn't I contacted Dr. Price who personally looked into the situation for me and gave me a quick answer. Not to mention the solved the redemption problem the best way possible - they don't do them!

Panini: Half a year of constantly emailing them - and note that I've always stayed cordial throughout, I might express my concern with the lack of response but I've never resorted to threats/name-calling, really just looking for answers, and only one response which unfortunately didn't get me any closer to resolving the matter. On a scale of poor/below average/ok/good/excellent, I have to rate this level of communication as abysmal.

[10-4 collector]

I've had the same problem as you guys, waiting for 2-3 years for Gudbranson's Dominion cards, called 2-3 months ago for a replacement and nothing yet, also been waiting 2 years for a PC Beliveau auto.
POOR SERVICE!

[Brusski]

Update...and probably the fastest reply from Panini EVER...less than 24hrs!!

HOWEVER...

...the reply stated to let them know what redemptions I was talking about...WHAT??!!
It's in their records...I've email them previously and called them about these specific redemptions...I give up...

This is a new low...

[RGM81]

Patience is a virtue, folks.

Like I always always say in these style of threads: CALL THEM! It's always easiest to talk it out with a person on the line.

I've seemingly been extremely fortunate over the years as I've never encountered the type of horror stories that many of you seem to experience. With both UD & Panini, the service I've received has been prompt, courteous, and generated results.

Earlier this summer I had to call in to UD and request replacement for a Subban Trilogy auto. I gave them my list, and even a specific card suggestion, and a few weeks later there it was. A+ for that. A couple weeks ago I had a QA issue with some Brendan Gallagher Team Canada cards - that one I did do mostly by email. Cards were mailed and confirmed received on Monday, and I'm told that they're sending out the goods on Friday via DHL Global.

With Panini only once did I have to prod them. Their Twitter CS guys got a quick message from me, and then 48 hours later my redemption status had changed.

Maybe I'm lucky? Somehow I doubt it. LOL

[adamslogik]

Maybe I'm lucky? Somehow I doubt it. LOL

I think you may not be lucky, but you are definitely in the minority. I know that you can't wait to rush to the aid of Panini whenever somebody has a beef with them, but the fact is that we can't all be wrong.

I hope they never get their hockey license back.

WORST customer service ever.

I had the same thing happen to me, I waited months for someone to get back to me AFTER MULTIPLE PHONE CONVERSATIONS and then when I got sick and tired and called back again months later, they supposedly had no record of my previous calls and the online case had been closed. I still never had any of my issues resolved, and VEGASPUCK ignored 3 seperate PM's on here completely.

I guess VEGASPUCK fits right in at Panini.

Hopefully now that they don't have hockey to worry about anymore, maybe the entire customer service dept will have time to take some courses on HOW TO DO THEIR DAMNED JOBS.

Just saying.

[RGM81]

I think you may not be lucky, but you are definitely in the minority. I know that you can't wait to rush to the aid of Panini whenever somebody has a beef with them, but the fact is that we can't all be wrong.

I hope they never get their hockey license back.

WORST customer service ever.

I had the same thing happen to me, I waited months for someone to get back to me AFTER MULTIPLE PHONE CONVERSATIONS and then when I got sick and tired and called back again months later, they supposedly had no record of my previous calls and the online case had been closed. I still never had any of my issues resolved, and VEGASPUCK ignored 3 seperate PM's on here completely.

I guess VEGASPUCK fits right in at Panini.

Hopefully now that they don't have hockey to worry about anymore, maybe the entire customer service dept will have time to take some courses on HOW TO DO THEIR DAMNED JOBS.

Just saying.

Thanks for the chuckle. They don't need a guy in Kelowna to protect them. I just call 'em as I see 'em.

[klavalla]

I just got one. The newest one I redeemed. Lol. The other 8 which now 4 of them have been live for two months I found ot. So I call and yeah never get any one leave a message also asking for replacements for the old ones I get a email in less than two minutes saying they send the cards out and never know when they will get them back lol. And for the replacements call back and make a replacement order with name of player card and redemption code so I do it call back yep leave a detaild message and in about five minuts I get another email with almost the exact same message nothing about when the cards that have been live for two months and why did I need to tell them what I wanted replaced as all the old ones at I there data base. Just look. See them and just replace them. Just rambling but feel your pain