Upper Deck Customer Service Emails

[30ranfordfan]

Just wondering if anyone else has tried contacting UD via email lately.

I busted a couple boxes of 07-08 UD Series 2 about a month ago.... and pulled a Carey Price Rookie Materials that was damaged pretty bad (part of the top of the card was ripped, like the photo part of the card was being torn off).

Anyway, I've emailed Upper Deck twice, wondering if they could replace the card for me. Both times I've got the automated response, that my email has been received.... and someone will respond to it ASAP. I don't mind if I have to wait a couple of days to get a response.... but it's been a lot longer than that.

I think I'll send a 3rd email again, but I don't know if I should expect any better luck or not.

Am I the only one having this problem?

[RGM81]

I just sent an email this morning so now I wonder if that was a futile effort. If you're on the Facebook group, try contacting them through that medium. They tend to answer questions pretty quickly. Although for something like this, the phone is probably your best option.

[30ranfordfan]

Yeah, I was thinking that a phone call might be in order. It's just so impractical becuase their business hours are the same as mine :)

[RGM81]

LOL That's what coffee breaks are for!

[Redwing634]

I've emailed Upper Deck 3-4 times the past couple months. about a card I've been waiting for for 1.5 years, and havent gotten any responses.

[30ranfordfan]

Yeah, I've got one like that too.... and SPGU Lettermarks from 06-07. I've been waiting since April of '07 for it. Havn't checked back on that one too recently.... but I've had about a dozen emails with them since I redeemed it.... and they always responded. (Won't tell me 'No, it won't be made' they would only ever offer a replacement).

That's why I found it odd that they're not responding to emails now.

I've emailed Upper Deck 3-4 times the past couple months. about a card I've been waiting for for 1.5 years, and havent gotten any responses.

[SkyFire47]

never email them; always call and get a person on the line.

[Inferno]

From the sound of things lately you'd be wasting your eBreath typing out emails, if you don't mind the hold times on the phone it would be the better way.

[Redwing634]

Thanks for the tips guys, I just called, was on hold for 5min (not bad imo) and got my replacement request in. Hopefully it comes in 3-5 weeks like he said it should. kind of excited!

[twotoekenn]

you definetly have to call. and you need to get a case number, i sent in a card w/o one and its lost in limbo. even though i tracked it and confirme dthey received it they put un-numbered envelopes in a "big bin".