How to handle situation.

[Cracker Jack]

Ok won several ebay auctions from the same seller. Seller is a high volume vendor of sports cards. 2 of the cards I won from same set (54 bowman). One has obv. been trimmed. In the sellers defense he answered my complaint quickly and offered an apology and a refund. I offered to send seller digital photos of the card in question side by side the other one he sent me and others I already own with a tape measure in the photo for clarity. Seller showed no interest in seeing this. My questions are: Should seller this experienced have noticed a problem this glaring with a card submitted for auction? Should seller offer a bit more than selling price back since I now have to pay for shipping both ways for a worthless card that he should have noticed was flawed? Should I feel suspicious that seller knew this card was bad based on their disintrest in the evidence? Should I leave negative feedback (seller has 100% positive)? Is this just an honest mistake and the price you pay sometimes when you buy on ebay. Thanks for any input.

P.S. Seller offered a refund of about 1/3 what I paid for it and I keep the worthless card (I declined) I countered with an offer for him to send me another card of equal value and I return the worthless card to him (he declined)

[pr0phet]

If the seller has a high volume of transactions I would not leave him at fault unless you think hes doing this on purpose. If you can't get a full refund of this card by sending it back then I would consider putting a claim in through ebay looking to get that refund.

[TheTGB]

If the seller has a high volume of transactions I would not leave him at fault unless you think hes doing this on purpose. If you can't get a full refund of this card by sending it back then I would consider putting a claim in through ebay looking to get that refund.

Bingo.

[jdawg]

if he is a high volume card seller that means he has knowledge of the sportscard business, and for him not to know that card is smaller then the others because it was trimmed is absolutely assanine. and if he is a total bu.tt about it then id slap a negative on him and take it at a loss if its under 20 bucks. 100% feedback isnt a reason to not give a negative when a negative is deserved

[TheTGB]

If he is a high volume seller it also means he may not personally inspect every card and just mass list things.

[Cracker Jack]

I have considered these views and in the big picture I am only losing a few bucks and a bit of aggrevation. I think it is prolly an honest mistake, but his reaction to learning one of his vintage cards was trimmed was not one of suprise but like "oh ok sorry" and showing no interest in the photos I offered to send him is the most puzzling aspect of this. I would want to see the evidence if I was in that situation, but thats just me. Anyhow I am sending the card back to seller today and was told that I will have refund posted to my paypal. Thanks for the feedback!

[RGM81]

Glad to hear that it all worked out. Most sellers are very good and reputable people that value their reputation and integrity over a few extra bucks over a simple card. Good stuff all around.

[jdawg]

If he is a high volume seller it also means he may not personally inspect every card and just mass list things.

i guess that would work if he didnt care about his condition grade on dsr. but who doesnt check their cards just to make sure they arent damaged before selling. seems careless and is only asking for problems but thats my 2 cents

[Cracker Jack]

i guess that would work if he didnt care about his condition grade on dsr. but who doesnt check their cards just to make sure they arent damaged before selling. seems careless and is only asking for problems but thats my 2 cents

Agreed. If it was a common I could be a bit more understanding but was a solid star of that set. Sigh