Upper Deck Customer Service SUCKS

[Blackhawks]

It is great that they do online redemptions, but I have had my fill of their garbage. I sent in 2 redemption cards last August, still haven't received anything and the player has not even signed the cards yet. Here are a few things that tick me off:

1. Waiting for 2 autos of the same guy since August, call them and tell themto send me something else in exchange for one of the cards, they take a few names of players I like and said they would get something right out. That was 4 weeks ago, and when I call they say it is "In Process".

2. Pull a damaged 1/1, call them, they say, "Yes, we can replace it, give me all the specifics on the card and your email address and I will get verification that we can send it out, and give you instructions on sending it in." Again, 4 weeks ago, no email, then I call yesterday and they say, "Oh, I'm sorry but we can't replace it anymore."

3. Another redemption card sitting there forever, they tell me the player will not be signing so they will send something else in it's place and took some names. 4 weeks later and guess what, they still haven't shipped anything.

4. You get someone on the phone who says they are a supervisor, promises to take care of it right away and email you what they are doing, and of course you never hear from them. Then when you call they say, "We are doing the best we can, please be patient."

PATIENT NOTHING! I am sick of spending money on their products, and getting redemption cards that are basically worthless anymore. Then you can't even get the card, and they say they will replace it with something else but never do. Their customer service is the worst in the business by far, and yet I still find myself buying their junk. Oh well, screw me once shame on you, screw me twice shame on me. The real idiot in all this is me for continuing to buy their crap.

[artofaggression]

Blackhawks, i feel the same way..UD is sooooooooooooooooo sorry when it comes to customer service....it seems like theres at least 2-3 posts a week on here lamenting how piss-poor their service is. I said before, I bought UD SP Game Used, and two packs had only two cards in them, no JSY/RC/Auto cards, so I wrote the maggots, 6 WEEKS later i get a response that the inserts are random (but on the pack, it reads the inserts are gauranteed) and I wrote them again, insisting that someone else field my complaint, but so far nothing, and i dont expect to hear from them....

UD is a company, and one way to cut costs is to whack overhead, and i think thats what they do. But i wonder, how many other companies can get away with sh***ing on their customer base as much as UD does?

And i am another doofus, blackhawks, i STILL (without explanation) buy their product, and god forbid i get a redemption card