Results 1 to 7 of 7
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11-22-2010, 09:13 PM #1
Champs Museum Pieces/ UD Customer Service
First time post here, too bad it has a negative tone to it. Long story short, I was lucky enough to pull a redemption for a museum piece and redeemed it..... in March. I called last month to see where they were at, and was told they will be shipped by months end (October). Well nothing had been updated yet, so I called tonight, and was essentially told to realax and it will ship when it ships. I have always enjoyed UD product, but given the competition out there right now, you would think their customer SERVICE, would be a little better than to make me feel like I'm wasting their time.
Anyways, had to get that off my chest.... been a long time observer on this forum, and look forward to getting to know everyone here a lot more over the next little while. Cheers!
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11-22-2010, 10:42 PM #2
sorry to hear about your UD experience. I tend to steer clear of UD product unless I'm picking up a single on ebay.
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11-22-2010, 11:39 PM #3
Those cards are ready when they are ready from past experience, calling them and asking about them is a waste of time.
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11-23-2010, 12:35 AM #4
That's bull IMO, and pretty indicative that UD continues to be indifferent to their customer base, even as other companies make forays into the hockey marketplace.
I can understand that you need extra time to ship a redemption because you're waiting on the player to sign something or need a particular piece of memorabilia or something.
But a dinosaur bone? Really? Why would you even release this product without them being ready? It's not like they're waiting on Jimmy the T-Rex to drop his first tooth or something. What it does mean is that either they're being lazy about production, too cheap to get it done right, or they released redemptions for something they don't own and assumed they'd be able to buy... then again, that really does sound like UD's policies.
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11-23-2010, 01:50 AM #5
Lol that is so true!!! Really sounds a lot like UD policies! However right now in my case I'm getting better CS from Upper Deck than Panini IMHO. Panini is all online for CS now and really I dislike their website a lot. Why should I have to fill out all the info myself? With Upper Deck I just call them and tell they what card is damaged then they record it in their record and tell me my case number. Easy to do. Panini I have to waste hours filling out all their forms online to get replacements for my damaged cards. Seriously is silly.
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11-23-2010, 07:39 PM #6
While I agree with Estovia, there is no reason these cards should not have been ready prior to release, my main gripe was with the way I was treated by the customer service agent. It almost came across as I should feel like an idiot for even asking such a foolish question. Given the fact they gave me a time they would be shipping which has come and gone, you would think they would have at least shown some courtesy to a paying customer. Oh well. Its interesting to see how some people seem to have great experiences with UD's customer service, while others can;t stand it. Hopefully this was a rare occurance and the next time it is a more positive experience. If it's not.... well that might be the last time for this collector.
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11-23-2010, 10:11 PM #7
I think they just probably get a lot of inquires about this set and maybe it touched a nerve of the particular agent. It doesn't make it right, but we all have bad days where it could effect someones mood. I have never had a problem with UD's Customer service. They have always treated me well, given me great replacements, and been nice to me. I'm saying this in spite of the mystery cut fiasco in the baseball world, but I don't exactly fault them for it. Maybe I'm a lot more patient than I should be, but in the scheme of things when it comes down to it, they have always been way more than fair. Just one collectors opinion though.
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Originally Posted by Estovia 
