Results 11 to 20 of 22
-
03-10-2011, 03:44 PM #11
Thanks for the help guys. They just responded to my email and said they will be getting back to me within 2 days. I'll keep everyone updated as to what they get back to me with. I HOPE they don't send me the worst auto out of the set but, ill take anyone they give me. I just had a rough break.
-
-
03-10-2011, 03:48 PM #12
PM Sent
-
03-15-2011, 02:50 PM #13
No Auto Update:
After giving Topps 4 business days to respond back to me through email, when they requested me to give them only 2 days to respond, I decided to call them to politely check the status on this issue. Let me say that I was not impressed with their customer service at all. The woman that I talked to the first time hung up on me. So I called back and the same woman answered and tried to make me sound like an idiot and that I was just complaining. She said that I didn't have anything in my record. So I offered her the incident number and said that I could personally forward the email to her that I received from Topps but, she wasn't interested in hearing any of it and told me to, "submit a new complaint."
Not really what I expected from Topps. Am I being a burden to them and asking for to much?
-
-
03-15-2011, 02:53 PM #14
That is about the normal response that I am use to from Topps every time I have called them for some kind of problem they act like I am trying to steal from them.
-
03-15-2011, 03:07 PM #15
Even once you get an auto replacement... they send you the WORST one in the set BY FAR.... last year when bowman was going crazy... I actually had a jumbo box missing 2 autos... they sent me 2 Rookie (green) autos ... They didn't even send me PROSPECT autos... disgrace.
-
-
03-15-2011, 03:25 PM #16
Yea, I felt the same way after getting off the phone with them.
Disgrace it is. I'm kinda wondering if it's even worth my time.
-
03-15-2011, 04:18 PM #17
Man they are strainge,i was missing hits it took maybe 2 weeks i had them back.real fast for me.
I wrote them a nasty letter and sent every thing i needed too
[packs etc].
i the letter lol i told them if they sent those cards back and didnt fix the problem i would cut them up and send them write back.
i also had damaged cards lol.
-
-
03-31-2011, 01:43 AM #18
No Auto Update:
After a couple weeks of dealing with Topps I finnally received a replacement auto in the mail today. After expecting the worst card possible from them it ended up not being too bad.
BCP190 Pedro Baez Prospect Auto
Thanks everyone for the advice and help.
-
03-31-2011, 08:06 AM #19Baseball Advisor
At least you got something,they are usually not the best when it comes to customer service.
-
03-31-2011, 01:02 PM #20
Yea, I definately experienced that bad customer service.
-
Originally Posted by Molina00 
