ITG customerservice?

[ralral33]

i had no problems with my 2 made 2 orders ,was even surprised they called me an said they had a 2 colour with stitching that looked awesome 10x better than the piece i had picked out . so yes they do care and they have great customer service ,just wait the period of time your suppose then contact them to check the progress if they do not call you before hand .

[ralral33]

Now here's another problem, counting it's been... 6-7 weeks now, about the right time. And I asked them to ship to my friend. But my friend is suddenly going away for a wedding - what happens if she's not at home? How do they usually ship out those MTO cards?

i am pretty sure you have to sign for the cards when they ship ,thats why whoevers card is being sent in is suppose to be the one recieving it ,try maybe contacting them and check for an update they prolly will work with your shipping times .

[razzamaztaz]

Well I could see they collected it straight away. But from that day you really know nothing, in theory it could get lost there on ITG. In theory it could be misplaced. Etc etc. I really don't like being out in the blue on such an expensive card. It seriously can't be many MTO being processed. They should have special service for such cards.

[MTO4LIFE]

Well I could see they collected it straight away. But from that day you really know nothing, in theory it could get lost there on ITG. In theory it could be misplaced. Etc etc. I really don't like being out in the blue on such an expensive card. It seriously can't be many MTO being processed. They should have special service for such cards.

I have 5 mto's I waiting on right now... maybe your at the back of the line... maybe I am.lol. Anyway I dont care if it takes them a year to make my cards. When I do receive, they are amazing and well worth the wait. Your card will be sent by Fedex and someone must be there to sign for it. I talk to the person making the made to orders at shows and emails from time to time. He also helps with releases etc and has other duties. Keep in mind I believe Dr. Price said there are 13 employees at ITG. So yes they are all doing everything them selves and do the best they can. Patience will pay off my friend, have faith.

[MTO4LIFE]

Just received the 2 longest outstanding ones the other day of the five I'm waiting on.Two down, 3 to go... Hope they make you a beauty!

[razzamaztaz]

Great news! : ) How long had they been waiting?

[MTO4LIFE]

Great news! : ) How long had they been waiting?

The two I just got back were submitted the day after ITG announced the signing of Messier and Yzerman. Can't remember how far back that was now.

[razzamaztaz]

Oh... well it can't be 8 weeks lol

[MTO4LIFE]

Oh... well it can't be 8 weeks lol

It was before the last fall expo as um10 had Messier and Yzerman in it, so at least what 6 months anyway. The others were after um10 as 2/3 I'm still waiting on are um10 mto's. They are still always well worth the wait IMO.