Advice on eBay issue needed!

[sjw241]

I'll try to keep it short. I listed a Cup card that was damaged. I disclosed the damage in the description and the subtitle of the auction. I stated that I wouldn't accept any returns on the card because I was upfront about the damage. The person that bought it is a good member of eBay, and I think is a member here as well. I have nothing against them.
The buyer sent me a polite email asking for their money back stating that the damage is more than they anticipated when they bought the card, and they realize I said no returns etc.
Should I just refund and move on, or stick with my initial policy of no returns and risk Paypal refunding them anyways. Thanks in advance for your opinions and advice.

[GHCHambone]

Did you include a scan of the card? Because if you included both a scan and put in the description it was damaged then I would think you would be ok and shouldn't have to refund.

My two cents.

[sjw241]

Yep, there is a scan. The other part is, the buyer is a return customer and I don't want to lose them as a customer.

[Tivo32]

Yep, there is a scan. The other part is, the buyer is a return customer and I don't want to lose them as a customer.

Oh that's tough. I would say offer the refund and trust that they will continue giving their business to you and possibly even direct others to buy from you.

[Drewk86a]

You have to decide between standing firm and potentialy losing a customer. Many times businesses have to "suck it up" even when they are not wrong to avoid alienating customers.

How about a refund minus what you paid for shipping?

[sjw241]

You have to decide between standing firm and potentialy losing a customer. Many times businesses have to "suck it up" even when they are not wrong to acoid alienating customers.

How about a refund minus what you paid for shipping?

Those are good points. Thanks
And the card was shipped with another hi end card so the shipping was combined.

[sjw241]

Oh that's tough. I would say offer the refund and trust that they will continue giving their business to you and possibly even direct others to buy from you.

That is what I am leaning towards.

[NastyPatches]

That's a tough call man. I believe I know which card it is you're talking about as I almost bid on that one too, aside from the Bogo. You did state clearly the damage on the card but it is a tough call if the person is a returning customer.

[SkidSTL]

Leaning towards the others, offer the refund and keep your good rep for outstanding customer service. Repeat customers are your bread and butter!

Good luck!

[tdavidautos]

Deep down you know ya gotta give the refund. It sucks but being a stickler here may hurt you in the long run