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09-19-2011, 12:54 AM #1Account Suspended
Due To Rules Violations
Panini Redemption Issue/Question
Bought a box (pack) of 10-11 Panini Limited hockey shortly after its release... received two redemptions inside..kinda irked me but its whatever... redeemed them online several months back and have yet to receive anything... also they no longer appear under any status in my user account.. Has anyone experienced an issue with their redemptions in the past?! Most likely i will be calling them sometime early this week but wanted feedback from peers as to what approach works best... (Luckily i still have both hard copies of the redemptions)
Any input is greatly appreciated!
Thanks
~Ben
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09-19-2011, 07:51 AM #2Hockey Manager
Word is that they were updating their systems not too long ago so a bunch of people have been reporting things "going missing". Could be that. Also, did you check your "Closed" folder? If the cards show up in there, it means that they're in the process of shipping. What were the two cards?
Habs fan and collector! Current PC's: Nick Suzuki, Cole Caufield, and Lane Hutson...., and of course...
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09-19-2011, 11:53 AM #3Account Suspended
Due To Rules Violations
lol appreciate it.. I have not checked the closed section yet but will do so before making the call...the cards are
10-11 Limited Monikers Gold (Jim Craig) #136
10-11 Limited Banner Season Signature Prime Materials (Jason Spezza) #12
Neither of which are guys I collect but redeemed redemptions which I haven't received yet aren't really much good for trading/selling towards PC items lol...
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10-09-2011, 12:21 AM #4Account Suspended
Due To Rules Violations
**UPDATE*** So after putting in an inquiry almost a month ago with Panini asking the status of my redemptions, I still have yet to receive any sort of response back from them... Going on 7months since I redeemed them online, just makes me queasy at the lack of "customer service" exhibited by a major player in this business... Even some sort of response would've been nice or if they haven't been able to get the cards back yet from the player autographing them....OFFER A REPLACEMENT...!! Sorry don't mean to use this site to vent but its a lot cheaper then a visit to the shrink... #DisgustedCollector
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10-09-2011, 12:26 AM #5
A good friend of mine called Panini a few weeks ago inquiring about his redemptions and explained that he sent multiple e-mails with no response. The lady told him that since their move, they are way behind on e-mails and suggested that he call when he has questions.
I believe there are 2 numbers on the Panini website. You will get to someone quicker if you call the regular number instead of the 800 number.
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10-09-2011, 12:37 AM #6Account Suspended
Due To Rules Violations
TK--appreciate the info...I figured that was the case,funny how a move causes them to get behind on the "customer service end" of things, yet they have no delays in pumping out new products... The irony is GOLDEN... I will definitely be blowing up their phone lines on Monday.
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10-09-2011, 08:19 AM #7Hockey Manager
Monday is a holiday so they'll likely be closed.
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10-09-2011, 08:28 AM #8
I have had redemptions go missing TWICE on that site. The first I fought with them about, and it's up there now (Skinner auto/JSY), the other is some plug player, and I can't be bothered fighting with them about it.
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10-09-2011, 08:46 AM #9Account Suspended
Due To Rules Violations
RGM-- right on forgot some guy named Columbus set sail and didn't fall off the flat earth...
Stu-- That sucks...not exactly missing per say... as I redeemed them online... Its just Panini appears to have gone AWOL
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