Anyone has any problem contacting UD customer service?

[goku2006a]

I've been trying to contact UD via email and phone for 2 weeks to get a case number for a card replacement per instructed on their website. No one has replied my email request and every time I called them, it was a long hold. I was on the call for over 30 mins last week and eventually I hangup. This is extremely difficult for me as I am currently in Asia right now.

just curious to see if anyone in NA has this problem or not?

[game8]

The best way to contact them is through the phone and i as well have had the half hour wait time before. But their had been other times i have gotten through in abut 5 minutes, luck of the draw i guess

[iidaemmi]

I've been trying to contact UD via email and phone for 2 weeks to get a case number for a card replacement per instructed on their website. No one has replied my email request and every time I called them, it was a long hold. I was on the call for over 30 mins last week and eventually I hangup. This is extremely difficult for me as I am currently in Asia right now.

just curious to see if anyone in NA has this problem or not?

Is this candit camera? :)

Yes, I had a major problems to contact them. And I had a very bad experiense of them. Good luck, you'll need that.

Harri

[SkyFire47]

lots of people call them. you just have to wait your turn in line.

[scla6986]

Probably not what you want to hear but the reality is UD has very bad quality and even worse cs. They absolutely killed the fun of busting boxes for me. I put more effort into earning my money then what they put in there products, not cool and not worth it.