topps redemption ?

[snye.guy]

thanks in advance if anybody can help me out with this problem i'm having. i had 2 redemptions pending for a phil davis finest moments auto and a phil davis finest gold auto. the gold was marked shipped but the card i got was the finest moments auto, the finest moments still shows pending. on top of that the card is excessively bowed, way more than the usual finest card.

i've been calling topps since thursday, have tried about 8 times, never getting past waiting for a live operator and instead getting dumped into some voice mail box. i've also written topps support but made the mistake of mentioning the damaged card and the reply i got was the "what to do if your card is damaged" auto response, it made no mention of my real problem of getting the wrong card altogether.

i guess my main question for you guys is has this ever happened to any of you and was it easily rectified?

again thanks in advance to anyone who can shed some light on this process for me.

[daparham]

My Cain Velasquez auto I got had a huge crease down the middle. I messaged them on Twitter and they gave me instructions on how to send it back for a replacement.

As for it still showing pending....dont worry about that. There is a card I got over a year ago and it still shows pending. That whole system is a little flawed.

[snye.guy]

i'm not complaining about the damaged card, that i know how to go about fixing. my problem is i had 2 different davis cards pending, a finest moments auto and a gold auto, the gold auto showed shipped but the card i got was the finest moments not the gold i was due. i don't think when they ship the finest moments that i'll get the gold so i'm getting screwed out of the gold auto, thats my problem.

anyone know what i can do? i don't have a twitter account but if that would help i would sign up for one.

[daparham]

I dont think you need to worry, but I would create a twitter account to simply asks the topps people. They are very good at responding on there.

Like I said, since the finest moments is an auto you were expecting it isnt a big deal. The whole "shipping" and pending" status for their cards is never right. 4 cards I have already gotten say pending and 3 I havent said shipped over a month ago.