Outsourcing jobs. Your thoughts

[mrveggieman]

What do you think when you call in to your telecommunications provider or financial institution with questions about your account or your statement and reach someone overseas? What if there is a communications barrier? I understand that companies do this to save money but it costs this more money in the long run. For one a lot of the times if the customers inquiry is not resolved during the first call the customer calls back again and again. Also the poor customer service reflects bad on the company causing customers to leave for the competition which costs business money. My solution is to have an american call center during normal business hours and have a call center in Latin America to answer spanish calls as well as to back up the american call center. The Latin call center can also be open after hours as well as weekends and holidays. Your thoughts.

[duane1969]

I agree. I often end the conversation with these overseas call centers with no resolution. The language barrier is often a major issue.

Funny story. I called a service center and got a guy who was clearly from India that told me his name was Mark Jones. I was so caught off guard that I forgot what I was calling for and had to hang up. I later heard a comedian on Comedy Central telling a joke about the same thing happening to him and wondered if we got the same guy. Apparently some of them "adopt" American sounding names to try and make customers more comfortable.

[pspstatus]

I think outsourcing jobs is the reason our economy has been on the decline.

[andrewhoya]

One of the reasons I stopped flying United Airlines. I now fly JetBlue- they have around 8 call centers. One in salt lake city, one in new York, and others in the Caribbean for those calling in the Caribbean. Makes things a lot easier.

[shrewsbury]

there are plenty of spanish speaking americans, why outsource any of it?

this is a huge issue ofr our economy.

these our the companies that should have their taxes increased, so much that it would be cheaper for them to keep the jobs in america.

[AUTaxMan]

The market will determine whether or not outsourcing is economically wise. If it is truly all that inconvenient, people will change service providers.

[mrveggieman]

The market will determine whether or not outsourcing is economically wise. If it is truly all that inconvenient, people will change service providers.

I once worked for a company that outsourced most of their call centers and had the american office as the back up call center. They went belly up.

[AUTaxMan]

I once worked for a company that outsourced most of their call centers and had the american office as the back up call center. They went belly up.

And that's how it should work.

[angel0430]

One of the reasons I stopped flying United Airlines. I now fly JetBlue- they have around 8 call centers. One in salt lake city, one in new York, and others in the Caribbean for those calling in the Caribbean. Makes things a lot easier.

This is the only airline that I se and their customer service is awesome.

[andrewhoya]

This is the only airline that I se and their customer service is awesome.

Agreed. They actually care about their customers.