Panini's Customer Service Improving - Replacements!

[TheTGB]

http://sportscardblog.net/2012/05/19...ice-improving/

This experience was a great one for me.

[dornhoffer]

well. I found there little follow up box a bit pointless since they never answered any posts I left, but I HATE sitting on the phone dealing with CS agents so I just forgot about my last couple of outstanding redemptions , but low and behold I saw they went ahead and replaced them .

scratching the surface kopitar replaced by dominion Bartkowski auto rc ( JOKE )
kovalchuk scratching the surface replaced by limited select signatures bourque ( okay )

[Tivo32]

well. I found there little follow up box a bit pointless since they never answered any posts I left, but I HATE sitting on the phone dealing with CS agents so I just forgot about my last couple of outstanding redemptions , but low and behold I saw they went ahead and replaced them .

scratching the surface kopitar replaced by dominion Bartkowski auto rc ( JOKE )
kovalchuk scratching the surface replaced by limited select signatures bourque ( okay )

I think the Bourque signature is definitely an upgrade. And the Dominion RC although its a way lesser known player, it's a high end product. Not too bad.

[mxaxtxtx]

Naw...its not improving. I am doing an experiment now where I redeemed a 10/11 Contenders auto about 3 and a 1/2 months ago that has been live for just over 10. Haven't received it yet...but just going to wait and see how long it can possibly take them to redeem a live auto. I am not going to request a replacement or call them...

[Tivo32]

Naw...its not improving. I am doing an experiment now where I redeemed a 10/11 Contenders auto about 3 and a 1/2 months ago that has been live for just over 10. Haven't received it yet...but just going to wait and see how long it can possibly take them to redeem a live auto. I am not going to request a replacement or call them...

It's definitely improving. I contacted them on Twitter and within a day and a half my 3 redemptions were sent out. Much better than it was.

[mxaxtxtx]

You shouldn't have to contact a company to get your cards after redeeming them...especially when they are in stock. This is like saying "Yeah, I didn't like the gallon of lemonade I bought, so I proactively added more sugar...now it's fine!!!!" Just sad.

It's definitely improving. I contacted them on Twitter and within a day and a half my 3 redemptions were sent out. Much better than it was.

[parco10]

Been waiting for 16 months for a card thats been live for quite a while. Last time i called cs they told me the card hasn't been made yet. I don't know where this came from then
http://www.ebay.ca/itm/196-11-348-499-PANINI-CERTIFIED-ROOKIE-JERSEY-AUTO-AUTOGRAPH-KEVIN-SHATTENKIRK-/190629142555?pt=US_Hockey_Trading_Cards&hash=item2 c6261e01b

[TheTGB]

When's the last time you called CS? They've only recently changed out management and staff in that department.

[parco10]

Two weeks ago.

[Habitforming]

well. I found there little follow up box a bit pointless since they never answered any posts I left, but I HATE sitting on the phone dealing with CS agents so I just forgot about my last couple of outstanding redemptions , but low and behold I saw they went ahead and replaced them .

scratching the surface kopitar replaced by dominion Bartkowski auto rc ( JOKE )
kovalchuk scratching the surface replaced by limited select signatures bourque ( okay )

I got a Nick Johnson Luxury suite rc auto for my Kopitar scratching the surface auto.

Kopitar has signed for 7 products since that redemption came out, some are even hard signed. Makes no sense