Please help... Damaged card...a nice one too!!

[Kadamscards]

I bought a pack of 2009-10 UD Game USed for 60 bucks...The last one at my LCS...The pack was good but...The Fabric Foursome #'d to 65 of the Bulls Vs the Pacers was damaged.. The O in the FOur under the Derrick Rose was sliced on two sides but not all the way through..

here is a scan..It's upside down but look at the O!!!



I emailed UD...has anyone had any issues like this?? Have they been resolved??

Any help would be appreciated!!

The rest of the pack was good.. A Tyreke Evans RC #'d, an Alex Ajinca Auto, A brandon Roy/ Chris Paul, Dunleavy base and of course the Jordans Legacy.. NOt too bad except the best card is damaged!!

[Frantiic]

uuughh, that sucks man, Never happend to me before. I doubt UD will do anything about it. they might have one extra lying around, but i dont think they will produce a new one for you (they are not allowed right?) hopefully they will send you a nice replacement, but dont get your hopes up. UD is very bad when it comes to CS.

[cgb_orl]

Sucks. Not sure they are obligated to replace it though. Isn't the rule usually 1 year or so after release for damaged cards? I have seen a lot of those letter-cut-out type faults. Either bends or tears. Mostly in Premier but those designs seem the most vulnerable to damage.

[whalechaser]

Have you heard back from UD yet?

In the past UD had replaced damaged cards for me no problem, but it was during when that product was still fresh.

Not sure what they will do now, but worth a try to ask for replacement, just explain to them your situation and how it was the best card in your break etc etc. UD's CS has been very good to me whenever I try to contact them in the past.

[Kadamscards]

I had a response within minutes of sending. I'll post it when I'm at my computer. They said nothing they can do because the product is more than a year old.


here is their email

Hi Kevin,

I apologize but we only have a one year warranty on our cards so unfortunately we cannot
Help you with this issue my apologies.

	Upper Deck Customer Care UpperDeckStore.com T 800.873.7332 F 760.929.3512 [email protected] Upper Deck Co- 2251 Rutherford Rd. Carlsbad, CA 92008

From: kevin adams


Thank you guys for your responses.. NO THANKS to
Upper Deck