Results 1 to 7 of 7
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02-04-2016, 10:19 AM #1
Redemption disapeering?
Hey all
I redeemed a card back in June and still haven't heard anything from UD. I went to check it's status in the redemption center and it is no where to be found. Not under fulfilled, pending or other. I haven't seen the card go live but I am a little concerned. This happened to anyone yet? It's the Adam Lowry UD Ice auto patch /10
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02-04-2016, 10:50 AM #2
i Had this happen to me and i didnt have the redemption card to put back into the system and was told I was SOL. Never throw your redemption cards away!!
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02-04-2016, 11:38 AM #3
Check your email, you should have received a notification with the code that you entered.
Try entering the code again into the system.
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02-04-2016, 12:42 PM #4
Not in there unfortunately did some cleaning of my email and must have deleted it. I'm hoping the member I made the trade with one here still has the message in his outbox. I've contacted him to see.
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02-04-2016, 01:05 PM #5
I'm currently involved in a back and fourth with UD over this as well. Redeemed a card through e-mail because it was not working when I entered it on their site. They told me they redeemed it for me and its in stock. I have yet to see it in my redemption list and it been close to six months now and no card. When I emailed them they sent back a short answer "Your card has been redeemed"....Well no sh*t but where is it lol
Only a $3 dollar rookie, but still where is the customer support, better not pull this stuff with my Tarasenkos.
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02-04-2016, 03:51 PM #6
In case it helps with your search, the sending email is -
[email protected]
Subject -
Upper Deck Redemption ID - XXXXXX
To avoid issues like these, I keep a spreadsheet of all of my redemptions with the code.
Funny enough, you start to notice some trends.
All Codes start with R, the letters I and O are not used, the numbers 0 and 1 are not used.
When you think you have a O or 0, it's actually a Q.
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02-04-2016, 06:16 PM #7
I actually had this with Panini... it was a Contenders Rookie ticket recall Crosby auto 1/1... I almost crapped myself when I didnt see it on there the next day. I contacted Panini and they were awesome, somehow they could tell I put the code in but it didnt submit or something so they punched it in and I got the card shortly after. Now I keep all my codes until the card is in hand. Almost a VERY expensive lesson.
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