PSA Grading - PSA providing wrong service

[hockeyp21]

Hi, I was wondering if anyone has experienced this with a PSA submission. I submitted a 97 Donruss Back to the Future autographed Jagr card for standard grading and autograph grading. The card, by my eye had GEM MINT potential. When I got the card back, PSA did not give a grade to the card, just the AUTHENTIC label, but did give a 10 to the autographs on the card. I did NOT mark off "autograph only" grading. I clearly marked off I wanted the card AND the autographs graded and that is what I paid for. I pulled this card from a pack myself so I know it is a legit card. They charged me for services that they did not perform! Clearly, I'm pissed off.

[JFried1029]

@hockeyp21- I have not submitted many cards for grading, but I would definitely be on the phone immediately with their Customer Service and I would ask to speak to a manager.

[hockeyp21]

I'll be on the phone first thing Monday. Last time I called, I had to wait 2 hours on the phone.

[doniceage]

I'll be on the phone first thing Monday. Last time I called, I had to wait 2 hours on the phone.

Sending you a message.

DON