Damaged Card Returns!

[elgato]

I purchase a lot of cards; boxes, packs, hobby and retail. Frequently I encounter cards with dinged corners, scratches or other damage right out of the pack. I put these aside and send them to the manufacturer for replacement when there are enough to justify postage.

I have sent four small shipments to Topps over the last six months. Appropriate proof of purchase UPC’s or wrappers are always included.

Today Topps returned my cards with a nasty letter saying this was my “final courtesy” and that they now require 1. Sales receipts, 2. All wrappers and 3. UPC from box bottoms for all damage replacements.

Topps appears to feel that it is a “courtesy” rather than an obligation to stand behind their product. Quality control is horrible and is getting worse. It is inconvenient and expensive to return product but I certainly do not want damaged cards in my collection. As I continue to purchase new product I know that there will be more damaged cards. No more support??

I guess I will stay away from Topps products due to their unacceptable customer support. I cancelled my Bowman Chrome FB order today.

[golfermatt91]

hmmm...

there 3 rules have always been rules... they did return your cards for new ones too... and is preatty hard not to buy topps/bowman they have good products.

[renidadawg]

ok, seriously dude, upper deck is much worse. I got my dual game used I sent them from 04-05 luxury box basketball back because I said in my letter that I wanted it replaced, and not that I would accept anything of equal value.

[Nickademus]

I actually made a post to this effect a couple of monthes ago.
To sum it up I had a major issue with wanting the UPC off the box, like that is easy to get when you buy a few packs at Target or something. Also the receipt thing Poed me the most. Like it is any of their business what else I buy?
At any rate I am pretty much right with you on the Topps thing.

Even worse is the fact I have sent 2 packages to Donruss (One in March and one in June) and not only have I not gotten anything back I haven't even gotten an email or letter telling me why (after 5 emails and a written letter) or at least one saying they are not going to replace them go away type thing.

Getting worse and worse these days like all other CS.

-Jason

[Nickademus]

hmmm...

there 3 rules have always been rules... they did return your cards for new ones too... and is preatty hard not to buy topps/bowman they have good products.

Never been a rule as long as I have been dealing with them.
This is the first time in 6 years I have ever heard anything like this.
-Jason

[elgato]

This is from the Topps Web Site:

The Topps Company will be happy to replace any current-season, factory-produced defective products as long as supplies last. However, card-per-card replacement is limited to a total of 25 cards per submission. To receive a replacement, send the defective product, along with a letter of explanation and a listing of the cards to:

The Topps Company
401 York Ave.
Duryea, PA 18642
ATTN: Consumer Relations Dept.

Please note, The Topps Company is not responsible for lost or misdirected mail. Any cards, products, or other material you value must be sent in a manner that proof of delivery is available if necessary. Mailings over 25 cards are randomly replaced.

My point is that if you continue to purchase cards you will find more damaged cards. Returning them is an ongoing process. They should not refuse support because you sent four times.

[11chaos]

Topps and UD are trying to see who can have the worst Customer Relations. Donruss has been good to me so far.

[Midnight]

This is from the Topps Web Site:

The Topps Company will be happy to replace any current-season, factory-produced defective products as long as supplies last. However, card-per-card replacement is limited to a total of 25 cards per submission. To receive a replacement, send the defective product, along with a letter of explanation and a listing of the cards to:

The Topps Company
401 York Ave.
Duryea, PA 18642
ATTN: Consumer Relations Dept.

Please note, The Topps Company is not responsible for lost or misdirected mail. Any cards, products, or other material you value must be sent in a manner that proof of delivery is available if necessary. Mailings over 25 cards are randomly replaced.

My point is that if you continue to purchase cards you will find more damaged cards. Returning them is an ongoing process. They should not refuse support because you sent four times.

To get a box replaced by Topps they require the UPC from the box, sales receipt and wrappers.

[elgato]

So far Upper Deck has been OK, just very slow and many of the cards they replace are as bad as the ones you sent.

[gosoxx777]

Topps and UD are trying to see who can have the worst Customer Relations. Donruss has been good to me so far.

im disapointed because donruss no longer does baseball :*(