ebay

[tnopud42]

Maybe someone can explain this to me. I sell racing card lots on ebay. Generally 10-20 cards. In the title I put the driver's name, usually the car number and the sponsor name - Jimmie Johnson LOWE'S 48. Have been doing this for years with absolutely no problems. Last night I had an auction pulled for spamming because it contained the word LOWE'S in it. So I go and carefully read all their rules about using product names. The point of contention for them was that it would lead to web searches and the cards were not produced by Lowe's so they were not actually a part of company. My point was that the LOWE'S name is associated with Jimmie and is the main sponsor of his car. You see LOWE'S you think of Jimmie. In essence by sponsoring his car, it is a product of LOWE'S. All that aside, I also pointed out that I had listing with Home DePot, Office Depot, Bud, etc. that had sponsor names but none of those were pulled. I then looked up DuPont and found countless examples of items with the DuPont logo that have nothing to do with actual products from DuPont. Haven't heard back from them, but I'm tempted to relist my Jimmie lot with LOWE'S in it. If someone can explain ebay's actions to me, I'm listening.

[abnascar22]

eBay's full of retards, plain and simple. I've had problems with them in the past.

I have used sponsor names to look for diecasts in the past. I see nothing wrong with it, it's need for clarification.

[HealingRain76]

I don't understand that...like you said, I too have seen numerous auctions with Dupont, Bud, etc... including ones with Lowes, that have to do with auctions of that particular driver. Come to think of it, if I'm not mistaken, I even made a listing that had Dupont in the description and never had any problems. Makes no sense, but Alex seems to have an understanding of the subject, lol

[mlupo1]

what a bunch of $#!*% morons, Ebay can be a pain in the #*%, ok, i'm done...let me finish my "Bud Light" beer.

[doniceage]

Roland,
First let me say this you spammed according to EBAY. SO what, now here is what you need to do. As you should have a notification of the e-mail or message via ebay on why your auction was taken down.

Now I just did a quick search and there appears to be a 168 more spamming going on. So if I were you I would contact who EBAY. Talk to a live representative and then send them this link
eBay - jimmie johnson Lowe's, Diecast, Toy Vehicles, Fan Apparel Souvenirs items on eBay.com

Or you can say type in JIMMIE JOHNSON LOWE'S as I did and they all came up. Your request will be simple can I relist my auction with what you call spamming or can you PLEASE TAKE ALL THOSE OTHER AUCTIONS DOWN THAT ARE SPAMMING AS I HATE TO SEE SPAM ON YOUR WEBSITE.

p.s. I think they will admit they made a mistake as they care about DOLLARS plain and simple. Hope that helps ya just a little.


DON

[tnopud42]

Don,
My listing was removed from their system so I don't have a copy of the original auction. Here are their reasons and replies.


Dear tnopud42,

You recently listed the following auction-style listing:

230117695527 - (20) Jimmie Johnson card lot LOWE'S 48


The listing was removed because it violated the eBay Keyword Spamming policy. The violation occurred when you included the following information in your listing:

LOWE'S



All fees related to this listing have been credited to your account. We also notified members who placed bids on the item that the listing has
been canceled.



Keyword spamming is the practice of placing inappropriate words in searchable text to draw attention to Web content. To ensure that members' searches produce relevant results, sellers are not permitted to put brand names or other inappropriate keywords in a listing title or description for the purpose of attracting members to a listing. Sellers can only include a brand name under certain limited conditions.

For example, sellers can include a brand name in a listing title *only* if the item being offered for sale was produced or manufactured by the company that uses the name.

It's eBay policy to treat celebrity and artist names like brand names. Although a celebrity, artist, author, or other known figure may have worn or made a similar item popular, sellers are *not* allowed to use that person's name in a listing unless the item was once owned by the celebrity or is clearly marked with the celebrity's endorsement.

For more information on the eBay Keyword Spamming policy, please visit:

Keyword Spam Policy



Please note: violation of this or other eBay policies may result in forfeit of eBay fees on cancelled listings, limits on account privileges and account suspension.


For more information on why eBay may remove auction-style listings, please visit:

Why eBay May Remove Your Listing

For more information on how you may ensure a successful listing in the future, visit:

Knowing the Rules for Sellers

Thank you for your understanding.


Sincerely,

eBay Trust & Safety

My reply:

Topics

Message: I'm sorry but I do not agree at all with the removal of my Jimmie Johnson card lot - LOWE'S. The sponsor name is associated with the driver as are Home Depot with Tony Stewart and FedEx with Denny Hamlin (other items I have up for auction), etc. I have listed countless Johnson lots with LOWE'S in the title with no problem at all. That is how these particular driver's are recognized by sponsor logos which appear on their automobiles. Following your train of thought you would have to remove every auction that had any web association from Disney to Winnebago. Clearly the Johnson card lot was not spam.

Their reply:
Thank you for writing eBay in regard to your ended listing.

Your listing was removed because it included LOWES in the title. Only
the brand name used by the company that manufactured or produced an item
can be included in a listing title.

For any listing, the title needs to relate directly to the item actually
offered for sale. Using other brand names or unrelated keywords to gain
attention or direct members to a listing is considered keyword spamming
and is not permitted on eBay.

Using other brand names may also cause buyers to find unrelated items
when performing a search. This can make if difficult for buyers to find
the items that they want on eBay.

We encourage sellers to describe their items accurately. You may be able
to relist this item if you remove unrelated brand names from the listing
title and description.

For more information on the eBay Keyword Spam policy, please go to:

Keyword Spam Policy

If you need further assistance, please don't hesitate to reply to this
email and let us know.

Sincerely,

Nikola
eBay Customer Support

My reply per your suggestion:

I relisted my item with LOWE'S in the title. This
link will show any number of items using LOWE'S in
their title obviously in violation of the spamming
rule.

eBay - jimmie johnson Lowe's, Diecast, Toy Vehicles,
Fan Apparel Souvenirs items on eBay.com


The same search will provide any number of spamming
violations when looking up DuPont for Jeff Gordon.
The same can be said for any and all NASCAR drivers.

If my listing is considered spamming, then I would
assume all these others are spam and should be
removed. Correct?

tnopud42

[tnopud42]

ebay's latest response:

Dear tnopud42,

Thank you for writing eBay in regard to other listings you've seen that
may be in violation.

I understand how frustrating it can be to see action taken on your
listings when you see listings with the same problems still on the eBay
Web site. I assure you that you're not being singled out, and that the
action taken was meant to help you become more familiar with our
policies so you can avoid problems with your future listings.

If you see a listing that you believe violates our policies, click the
"Report this item" link at the bottom of the listing page. Please note
that it can take up to 72 hours for us to review a reported listing.
This time frame, combined with the sheer number of listings on the eBay
Web site, means that not every listing that violates our policies can
be
handled immediately.

For the protection of all members, we can't provide details about other
sellers' listings or any actions taken. I can tell you that we review
every listing reported to us, and we take the appropriate action for
listings that violate our policies.

Violations of eBay policies may result in a range of actions, including
listing cancellation, limits on account privileges, account suspension,
forfeit of eBay fees on cancelled listings, and loss of PowerSeller
status.

Thank you for your time.

Sincerely,
Diedrick
ebay customer support

So basically it's up to the public to police ebay and pulling auctions is just a haphazard pocedure.