Any iPod experts out there? Need info

[john1170]

My daughter's ipod video shut down on her the other day. Nothing works. Under the screen looks like an ink splotch. The thing is only about 3 months old. Anyone ever have this happen? If so, did apple cover it under warranty? Any help would be appreciated.

[nadeau01_johnson48]

Yea, happened to mine also....if you call them, they'll get everything fixed up for ya. They'll send you a box to send yours back in, then they'll send you a brand new one. Try calling 1-800-275-2273.

Good luck!

[john1170]

Yea, happened to mine also....if you call them, they'll get everything fixed up for ya. They'll send you a box to send yours back in, then they'll send you a brand new one. Try calling 1-800-275-2273.

Good luck!

Thanks so much for the info. I will give them a call.

[Shayne1911]

I got an ipod nano about a month ago.. i had it for a week and it wouldn't play/pictures were nothing but random colors. I took it back to Walmart and got a new one. I know they only take them back for a couple weeks after bought. I'd try what Jeremy said. Hopefully you can get it fixed/get a new one! Good luck!

[john1170]

Well, I contacted Apple and they are sending the empty box and instructions on how to return it to them so they can either repair it or replace it. I would much rather just have a new one at this point.