A Subscriber no More! (Thanks Beckett Customer Service)

[andrewcstein]

I've subscribed to the Beckett Baseball Card Magazine for about 12 years now. As many of you know, this past month, Beckett switched formats to a four-sport price guide. And they eliminated all the older pricing. I understand why they wanted to go to a format like this, especially with so many collectors only wanting the newest, hottest thing. However, it's just simply not for me.

So today I finally got around to calling Beckett to switch to the Baseball Card Plus price guide (a bi-monthly guide). The woman said it was no problem at all, and before I hung up, she told me that my subscription would expire in November 2008.

That didn't seem right. It wasn't.

I found out that my original subscription was not set to expire until mid-2009, so I called back to find out what they were doing. The woman I spoke with informed me that the Plus guide was more expensive, and so I would receive fewer issues. I was pretty mad, and I told her "you can't do that. You can't offer a product, and then remove the product, and force people to switch to a more expensive one. I have a subscription until 2009, not a subscription based on how much the issues cost." Long story short, I canceled my remaining subscription, and I'm getting a check for $21 in the mail to refund me for the remaining issues I was supposed to get.

I wonder how many other people this has happened to. Remember, I've been a subscriber for 12 years, and I never considered ending my subscription until this morning.

Thanks for reading my rant.
-Andrew

[the_future]

I also dislike how they combined all the sports into one beckett. Sounds like Beckett has horrible customer services. I've never had to deal with them though.

[andrewcstein]

I've never had a problem with them until now.

And, to be honest, I won't have a problem with them ever again :)

[sgazi]

You can still get the regular Beckett Baseball, but it's bi-monthly.

[flea]

And how many people will say nothing & put up with it lining becketts pockets even more

[GotBrady12]

i wonder if there still doing the quartely one as thats what i have ?

[andrewcstein]

You can still get the regular Beckett Baseball, but it's bi-monthly.

That's the one they wanted to give me, but they called it Beckett Baseball Card Plus. And it's more expensive than the one I had.

I didn't want to get into how they figured out how many issues I had left, but I'm sure they were wrong.

[spuds1961]

Nice going Andrew you did the right thing,If enough people stand up to them like you did they will have to change their ways.take care Steve

[ninbud]

People in this area are not to happy as well.

[ajwest92]

I gave up my subscription to Racing Beckett in 2006 because:

1. They once sent it on time one every three months;

2. The issue would be ripped at some point during transit and I would have to but another one;

and 3. The customer service sucked. I was upset they ceased the Racing Beckett at first, then i realized it was one less thing to worry about.

I could just get the annual Racing Beckett and be happy,

Alex