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08-27-2008, 09:30 AM #1
Got my 1st Ebay Neg. How would you handle this?!
So, after 500 plus transactions, got my first ever neg.
My wife sold a ferrett cage. The lady paid for the cage the night the auction ended. We shipped it 3 days later ( she paid for it THursday night, we shipped Sat morning) with delivery confirmation AND insurance ( WE paid for the insurance). The PO didn't get it to her place for 20 days! HOW DID THAT TAKE 20 days to arrive!? And how can we be held responsible when we gave here the tracking number 20 days prior to show we shipped?!
Anyways, we get a neg saying "Shipping quality was bad. Didn't recieve all items listed. Hard to contact!!!!" We emailed her as to why she left this. Her reason she said was because there were bolts missing that her husband had to go buy to put together ( WRONG...there isn't a single bolt that goes to the item. It all SNAPS together! I'd LOVE to know what he bolted!!). That the package arrived damaged ( Then WHY didn't you contact us so we could refund you, file a claim, and get it taken care of?). As for the "Hard to contact part" she emailed us twice, once the day after the auction to ask when we shipped, and once the day we did ship to confirm she got the tracking number. NOTHING ELSE!
Is there ANY recourse we have to get this removed?! If not, then whats to stop ANYONE from leaving a negative just because they want to?! Like "The card you shipped didn't come with a full set" kind of crap. And it REALLY sucks we can't leave her a negative for LYING in her negative. We can't even leave her a neutral!!
Any advice?!
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08-27-2008, 09:41 AM #2
Well first off that sucks. If buyers leave negatives for stupid crap like that then I should leave a negative for every seller I buy from. Ebay has been horrible to its sellers for far to long. But the only thing to do is stop using them. Amazon is starting to catch on and are supposed to be putting out an auction site soon.
As for your situation I would email ebay with all the details including tracking numbers and print screens from the emails. Also I would contact the buyer and have them try to retract the neg.
If that doesn't work go to the buyers house and kill them. (probably to extreme in this situation)
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08-27-2008, 09:43 AM #3
That's the problem w/eBay now, the seller has basically no protection from any loon that wants to leave you a neg. To my knowledge, there's no way to have that removed...it's your word against hers in a subjective matter.
eBay is doing everything they can to make sellers not want to sell there. When sellers could leave a neg, that was the only thing keeping buyers honest in regards to feedback, aside from kindness and general consideration for your fellow man. But there are a ton of people out there who aren't kind and have no consideration for their fellow man and, now that there is no threat of a seller neg, they can do whatever they want. That's why the feedback system means less now than it ever has...if you see a neg for a seller, you don't know if it was warranted or not.
Sorry it happened to you...I'm just waiting for my first neg after 10 years and almost 400 100% positive feedbacks.
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08-27-2008, 01:50 PM #4
Yeah I like the kill them part you have your addy.....people suck they should all die except for me.
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08-27-2008, 01:58 PM #5
Sorry to hear that...looks like the nuetral was full of crap as well...go onto ebay live help on front page of ebay top right, see if they can help!
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08-27-2008, 03:02 PM #6
In my experience, ebay won't do much of anything to remove the feedback. I got a negative from a guy by accident, he thought he had selected another transaction to leave the negative and did it with ours instead. He apologized and contacted ebay himself stating he left me a negative that was meant for someone else, they said too bad.
If I were you, I'd chalk it up to a stupid seller and move on, its not worth it to sweat something you can't control. You can't please everyone all of the time. If you do enough business on ebay its inevitable that someone will leave a negative for one reason or another.
IMO, ebay is really shooting themselves in the foot with all these new feedback rules and constraints they are putting on the sellers. The buyer deserves protection, but now the seller is left exposed more than ever.
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08-28-2008, 11:14 AM #7
if nothing else, reply to the feedback and say what you can in the little bit of space they give you, that way if anyone looks at your feedback, they will see the person was an idiot
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08-28-2008, 11:30 AM #8
gah, ebay is getting crappy. though as a buyer their not TOO bad.
p.s. killing is too kind, take a baseball bat to their kneecaps, then lock em in a big canary cage
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08-29-2008, 09:49 AM #9
just vent, reply to the feedback in a calm manner, and move on. Now that you have your first neg any other won't phase you. 1 out of 500 is still very good. I think I have 7 out of 2700. There are just unreasonable people out there that can't put ferret cages together. :)
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08-29-2008, 11:40 AM #10
If you are going to sell on ebay you have to have thick skin.. I sold a Cowboys Gum Ball machine on their, got paid on a tuesday, shipped on a wednesday, it was delivered the following monday and I got a neutral for slow shipping. He had the item in 5 days, one being a sunday!
You can't make some people happy no matter what you do... so I stopped trying! Forget it and move on... trust me it won't be the last one you get. It's like the traders on here that have hundreds of posts and not a single trade. They just waste everyones time, and play games. Its just part of the package....
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