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Thread: Damn Pacific!

     
  1. #1

    Damn Pacific!

    I just bought a small retail box of 2003 Pacific Exclusive Hockey and every 95% of the cards are dinged and chipped at the edges and corners. It has really pissed me off and I am going to send them an email to see if they will remedy the situation. The only two cards that are not damaged happen to be the inserts that I got, I think because they are made of different materials. Has anybody had this problem with Pacific, does anyone know if they replace cards? Thanks.

  2. SCC Fall 2017
  3. #2
    Man Radio I know how you feel. That happened to me last year with a box of those class of 2002 donruss baseball. What made me sick was that I got a really good Mark Prior rookie in there with a nice ding in the upper right corner.

    For over $3 a pack that pissed me off big time!


    BGray
    SCF Founder
    BIG Props to everyone at SCF as you chase 14 Million posts!

  4. #3
    One of the GREAT things I've found with Pacific is if you call their customer rep, they'll tell you to send in the box to them and they'll replace it for you. At least I know they used to do this, I hope for good business sake they still do.

  5. #4
    I sent them an email and will call if I dont hear from them. It is crazy in this case because 99% of the cards are damaged! And you can tell it is the type of damage that occurs as they were being produced on the press. Poor Product! I will update this when I hear how they will remedy the situation. Thanks for the support!

  6. #5

  7. #6
    Originally posted by BrenFinn
    that happens to me all the time
    What do you do about it? Nothing?

  8. #7
    Last year I was shorted in every pack for UD Prospect Premiers... wrote Upper Deck about it, they couldn't care less, I never heard back... hopefully you will have better luck with Pacific.

  9. #8
    This is the response I got.. so now on to step 2....

    Hello,

    Thank you for your email regarding our replacement policy.

    You are welcome to submit your card(s) for replacement to us at the address below. We suggest that you send your card(s) via certified mail so you can track your shipment. Please also include a brief letter that explains why you are returning your card(s) for replacement.

    Pacific Trading Cards, Inc.
    Customer Service Department
    18424 Highway 99
    Lynnwood, WA 98037-4455
    (425) 774-8473

    In most cases, we can replace a damaged card that is pulled from a new, unopened, pack of Pacific brand trading cards, as long as it was released within the last year. However, due to the limited amount of each product we produce, our quantity of replacement cards is indeed limited.

    Our customer service staff will gladly look into any specific replacement requests you may have.

    We appreciate your business and look forward to helping you!

    Sincerely,

    Pacific Trading Cards, Inc.
    Customer Service Department

  10. #9
    Well I guess that's some good news Fo Shizzle My Nizzle Floyd. Definitely send it certified mail (with insurance because I don't think certified also gives you insurance) and keep us updated on the latest.

  11. #10

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