Topps BBB rating F

[elgato]

This is from the Scranton, PA BBB website. It looks like Topps really has no interest in customer service. F is the lowest possible rating.

BBB Rating

Based on BBB files, this business has a BBB Rating of F.

Reasons for this rating include:
Number of complaints filed against business.
Failure to respond to complaints filed against business.
Number of complaints filed against business that were not resolved.
BBB does not have sufficient background information on this business.

In my case and many others they simply ignore and do not respond to BBB complaints. At least Upper Deck responds and tries to reach an agreement.

I wonder if upper management is aware!

[tutall]

im sure they are aware.... but they simply dont care... because when you are at the card shop and there is a fresh box of topps chrome sitting there.... we still buy it... nothing will ever change no matter how much it is talked about because we will still buy their products... and if we dont im sure there are still thousands upon thousands out there that will