Panini A++++ Customer Service

[Filthy]

Well, I know this isnt exactly "basketball" related. But with the looming switchover for basketball, I thought it might be a preview of good things to come. Last night, I purchased a football box of Leaf Certified Materials. I pulled a redemption for a pretty rare "Mirror Emerald Auto." Unfortunetly, the redemption had already expired. So, I was pretty upset.

I called Donruss this morning, and they have already switched their name over to Panini. So, I talked to the girl in Customer Support for a while, and she told me straight up, that they would definately take care of me. She looked in the computer, and told me that they still had the card, and would be able to send out as soon as they received my redemption. She then asked If I had a favorite player, If for some reason the card was accidently sent out before they get my redemption. I told her Adrian Peterson. She asked me for my contact information, and told me to address my envelope directly to her. Then she told me, that she would call me when she receives it via mail.

I thanked her, and then jokingly asked her how she liked working for the all new "Panini." She said that it was alot of the same peeps, but that they had some new management. And that there new focus and #1 goal is customer service, and making sure everyone is happy with the products they purchase. Thought that was pretty cool. Especially with all of the redemption nightmares with Topps and Upper Deck!!!

[Italy61587]

nice.....good to know :)

[tarheelsnipe]

Good to hear. I like that story and hope the "new" doesn't wear off the customer service folks there.

[Gtbballer20]

Cool to hear man!!

[kobe080]

Thats is definitely a good news for the collectors!

And glad u are able to receive something for the redemption

I hope Panini is able to keep this up for a long time in the future.
I mean, im pretty sure UD and Topps started out with the same intention and intensity but they certainly died down recently and absolutely do not care about the customers anymore.

[BullsFan23]

That's good to hear considering UD's customer service. You should of got her number bro!

[gladdyontherise]

hopefully they continue to do great customer service!

[tboculosis]

Good to hear.

[helstad]

With soccer here in Europe is the same thing. They do this thing with sticker collections that when you have only 40 stickers missing, you can buy them for 10 cents each (we´re talking about collections that sometimes have more than 600 stickers).

Every time i bought these stickers, they always send something extra, and i mean 20 or 30 for other collections. They also respond to e-mails always in less then 24 hours.

If they adopt the same posture with basketball cards, i predict no one will complain about the costumer service.

[garnett_21]

Very cool! This should put alot of unsure minds at rest...