Upper Deck Question

[Rib93]

I pulled a Jonas Hiller Auto Patch from 07-08 Hot Prospects a few days ago(not scanned in my bucket)..It was really damaged...3 chips on the edges and 2 corners were dinged...God knows how that happened...I was dissapointed because it was a 4clr patch and Hiller is doing amazing...So I contacted UD and told them what happened.
They replied with this:

Hello,
Please give up your address, will be sending out some product to assist you, you should recieve it in a few weeks. thank you

Upper deck

What does this mean? A few packs? Or a card in equal value?

And UD " few weeks" probably means months - LOL

Thanks

[Rib93]

Sorry

Could this be moved to Hockey Card Talk?

Thanks

[cnshockey]

they will send you some complementary packs for the damage. good luck. and btw should actually only be a few weeks since the products they are sending are ready by now. all they need to do is package and send

[doniceage]

As Cns said you will get some sweet UD MVP packs to break. Hopefully, they send you more but with UD I never hold my breathe. SOrry to hear about a sweet pull.


DON

[RGM81]

Generally speaking the best way to get QA issues dealt with is over the phone. I would advise calling them, giving them the details, and asking for a replacement for the card. They'll be able to tell you over the phone whether they've got replacement stock available - they'll also ask you to send in the card and will give you a case number to reference with your submission.