Not happy with Topps!

[hoeser]

Hi everyone,
I pulled a redemption from 2009 Topps series 1 Baseball box for a sketch card. I took a look about 2 weeks ago and saw that it had been marked shipped. I checked the tracking number on the USPS website and there was no record of that number. I figured I would give it some time. I called today to ask the status and was rudely told that it could take from 2-6 weeks from that date it shows shipped. So it wasn't shipped???? Why not list it as waiting to be shipped? I am not happy with Topps at the moment. Any other retailer would not get my buisness again if I were treated this way.
Has anyone else had an issue with them doing this?

[TheRoseBull]

sounds like a stunt UD would pull

[cbooker]

i had an issue like that with donruss for a tim hightower auto that i redeemed, said it was shipped but took about 2 1/2 weeks to receive

[VintageHeros]

They did/are doing the exact same thing with my finest redemption but the guy I talked to was much nicer...you would think they would change their ways and stop confusing us but, then again, if they cared they wouldn't have redemptions at all...

[SteakNchop]

Topps customer service can be great or bad. The first time I called them about a pack of 2008 Bowman with a couple cards with slightly dinged corners. They sent me 2 packs of 2008 Bowman DPP that very day. Last time I called about that they said like send the pack wrapper in and all that crap.

[Edwards2Evans]

Hi everyone,
I pulled a redemption from 2009 Topps series 1 Baseball box for a sketch card. I took a look about 2 weeks ago and saw that it had been marked shipped. I checked the tracking number on the USPS website and there was no record of that number. I figured I would give it some time. I called today to ask the status and was rudely told that it could take from 2-6 weeks from that date it shows shipped. So it wasn't shipped???? Why not list it as waiting to be shipped? I am not happy with Topps at the moment. Any other retailer would not get my buisness again if I were treated this way.
Has anyone else had an issue with them doing this?

sounds like a stunt UD would pull

i had an issue like that with donruss for a tim hightower auto that i redeemed, said it was shipped but took about 2 1/2 weeks to receive

There's the hobby in a nutshell... In three posts...

This proves that there's not really any good sports card companies anymore that consistently offer good customer service and fairness. In 3 posts the 3 major sports card producers were mentioned.

[tutall]

There's the hobby in a nutshell... In three posts...

This proves that there's not really any good sports card companies anymore that consistently offer good customer service and fairness. In 3 posts the 3 major sports card producers were mentioned.

but in each of the three cases we will continue to buy their products which is why nothing will ever change

[KTKRUKO44]

the exact same thing happened with my UFC round 1 redemption. so i emailed them and they said it take 4 to 6 weeks to process after shipping which makes no sense. so it what there telling me is that no, it really didnt ship.

[Edwards2Evans]

but in each of the three cases we will continue to buy their products which is why nothing will ever change

Unfortunately, that's spot on.

[tikitomoka]

There's the hobby in a nutshell... In three posts...

This proves that there's not really any good sports card companies anymore that consistently offer good customer service and fairness. In 3 posts the 3 major sports card producers were mentioned.

panini