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07-07-2009, 10:44 PM #1
Conversation with Paypal
I recently sold a graded card on the bay and had a buyer file a paypal claim against me because the condition of the card was not to his liking. I won't go into all the details because I'm not here to cry about it, but I did want to share something interesting that I learned from a long phone conversation with paypal.
I spoke with 3 different levels of paypal claims support (the last being the top of the food chain) and all of them basically admitted the same thing. It is paypal's position that they will find in favor of the buyer in nearly all filed claims. They said that basically since they are not equipped to handle disputes, their default decision is to award a refund to the buyer in order to reverse the sale and bring the buyer and seller back to square one. When I informed them that this is far from a fair process and questioned it's legality, they assured me that this does not happen in ALL cases
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So I guess I'm curious if anyone on here has had a claim filed against them that was found in their favor when they were the seller of an ebay item??? From what I gather, this would be a pretty rare finding.
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07-07-2009, 11:46 PM #2
Listen brother they said I did not have enought proof that the guy received my Jackson logo lol. I said he is selling it right now and they said how do you know there is only 1. I tried explaining them but they are clueless. They will always rule for the buyer. They said they will call me on Wednesday to see of they could hlep after reviewing it I made it all the way to executive escalation they called it. Paypal stinks I wish there was an alternative!
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07-08-2009, 12:12 AM #3
I wasn't as POed that I lost the claim as I was to hear them tell me that their primary goal is to award buyers a refund. Basically if you buy something and then decide you don't want it, or find out you maybe overpaid, all you have to do is file a paypal claim and you'll be refunded.
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07-08-2009, 12:20 AM #4
yeah it is B S. I have heard that before. The seller always can be had
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07-08-2009, 01:46 AM #5
call
Last edited by domhas1; 12-12-2018 at 06:19 PM.
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07-08-2009, 02:07 AM #6
that stinks and it especially doesn't help now that ebay only accepts paypal
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07-08-2009, 03:00 AM #7
We'll it's kinda cool, as a buyer, to have some recourse should you get royally screwed in an online auction (messed up card, fake card, people lieing in the listings, ect). But I think this kind of this is ridicules, I understand that paypal can't sit down one on one with everyone buyer and seller, but they should take at least a little more time in creating a bussness model.
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07-08-2009, 03:10 AM #8
i know it would be totaly wrong, but sence he stole your jackson, you should make sure you win it, then file a paypal claim for it. lol.
im just kiding and know its not right, but i think itd be nice to get back at him..
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07-08-2009, 03:28 AM #9
The thing that sucks is that the process is basically predetermined. I mean if you are only ever going to be a buyer and never a seller on ebay, you can feel confident that you have absolute protection. Anything you buy can be returned if you simply state that the item was not as described. You don't have to prove it in any way, just say so.
I guess the point of my post was to see if any seller has ever won a claim that was filed against them. Also, just a heads up to sellers, paypal could care less about you. Might as well bend over for anyone who buys off of you because if they take it to paypal, you will lose.
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07-08-2009, 03:30 AM #10
wait a minute. i just relized somthing. you sold a GRADED card? then how the **** was the conition of the card "not to his likeing". what the heck? he oviosly had to know what coniditon the card was in if he bought a graded card. wow.
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Originally Posted by mrgrosskopf 
