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08-13-2009, 02:51 PM #1
Upper Deck redemption issues - need advice
Here's the storyline so far:
-I submitted a redemption request for a card in early 2008, maybe late 2007
-After about a year with the status reading "Athlete committed to signing soon, please be patient." I contacted them via email and received a reply saying that they didn't have any idea if/when the card would be signed, and asking me who my favorite players were so they could send a replacement
-It's been at least 6 months since they sent that email (and I replied), and I havent heard back or gotten anything. I tried asking if they had an update, via email again, but this time, twice, I got no response.
What do I do from here?
[the card was:
MILAN HEJDUK
2007-08 SP GAME USED HOCKEY LETTER MARKS VARIED # ING CD# LM-MH ]
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08-13-2009, 02:56 PM #2Hockey Manager
Call them.
Habs fan and collector! Current PC's: Nick Suzuki, Cole Caufield, and Lane Hutson...., and of course...
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08-13-2009, 03:04 PM #3
ive had the same thing before.
just send the same replacement request email, complain a little more,
say how much you like the product & how disappointed you are with the customer service, then ask how soon you expect to wait to hear GREAT news from them?
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08-13-2009, 04:01 PM #4
I have had the same problem they sent me replacements and both the cards were the same value as the card i was suppose to get 2 years on one and 1/1/2 years on the other
You give them a List of what teams you collect or players and they tryed to fil it
mike
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