Upper Deck/Topps Damaged Card Replacement Policy

[CHillyDoggy]

Just got back a Rodney Stuckey Elevation Auto today that I had sent in for replacement as it was damaged. I had sent it in with a note explaining that I got in from one of their packs and it was damaged. With it came a note about a new replacement policy from Topps. The letter they sent was basically one they will be using in the future that explains that they can not replace the cards unless you send these 3 things...

Copy of sales receipt (s)
All wrappers from product
UPC from bottom of box(s)

In my case, they also replaced the card and stuck a yellow sticker on the letter saying it was "replaced as a one time courtesy" so I'm guessing they are going to get stricter on this stuff in the future.

So, if you get a damaged card from Topps, send it back along with those 3 things to:

The Topps Company, Inc.
ATTENTION: CONSUMER RELATIONS
401 York Avenue
Duryea, PA 18642

They also give a phone number if you have questions. 1-800-489-9149.

[beex215]

what if you just bought a single pack?also i think its fair enough as i bet there are alot of people that would take advantage of just sending in bad cards.

[CHillyDoggy]

I would guess you could send in the one pack & the receipt showing you bought it. Don't believe they restrict it to just box sales.

[angel0430]

Thanks for the info

[RenegadeLonghorn]

Thanks for the info. I'm going to sticky this thread.

[hoeser]

Thanks for the info. Why would they stick a yellow sticker on it when you sent in a damaged card? I think that is ridiculous.

[CHillyDoggy]

hoeser: :) Poor writing by me, I meant they stuck a yellow sticker on the letter that came back with the card. Ha!

[CHillyDoggy]

Upper Deck Damaged Card Replacement Policy

Please return damaged product to: The Upper Deck Company, attention-quality assurance dept., 5909 Sea Otter Place, Carlsbad, CA, 92008. Please enclose a letter that includes your name, address, an explanation of the issue, and a list of the cards enclosed. if card-for-card replacement is desired, we will replace up to 40 cards per package request. If you are mailing cards of value, you may want to consider mailing via certified, registered, or insured; some means to protect successful delivery to upper deck. The upper deck company is not responsible for lost, damaged or misdirected mail. Our replacement policy is to replace any damaged product for 8 months after its release date or while supplies last. Our goal is to offer a 4-6 week turn around upon receipt of damaged product.


Additional information from UD:
Any questions or concerns about how you can have damaged cards replaced, questions on redemptions, etc. are best answered by our Collector Care team. You can reach them toll free at (800)873-7332 or via e-mail at [email protected].

[Djposterboy]

thats actually really awesome by both companies...with all the con artists out there im amazed there even is such a policy....does this cover card damage meaning like dinged corners and creases??...i could understand them replacing cards with factory presses on them, blurry ink, etc etc..

the copy of sales receipt and upc are kind of a wierd twist to their policy because theoreticaly you could just go out and buy another box / pack and hold on to that info and say thats where you pulled the damaged card

[Manute Bol]

thank you for this helpful thread.