What to do with damaged card...

[oilfan10]

Well, I have a Jonathan Toews Spx rc jersey/auto that I pulled not too long ago that has some surface damage. I know UD's policy is that they won't replace the card after a year since the product has been released, and that was almost 2 years ago. I want to move it, but it won't be easy because of it's condition. I mean, this is a pretty decent card, and to have it damaged really hurts my options.

What should I do?

Contact UD? I heard they respond best on their facebook page, but I don't have facebook... lol

Or should I try to move it even though it's damaged and just take the loss?

Or should I just keep it in my PC?

Any help would be great, thanks!

[flemingc04]

I would call their toll free number and speak to them. Just say you recently pulled it and would like it replaced because of damage. Obviously it will be something newer it would be replaced with, but they will put the card in their system and make a note that it is incoming. From there, dross your fingers that you get a fair replacement. Luckly, I've had a decent experience having cards replaced.

Oh, I would also stress how big of a hit that card is when you're speaking to them so they hopefully make a note of that too.

[oilfan10]

I just emailed them an hour ago, I didn't get home until late so I didn't get a chance to call them. Thanks for the advice! Hopefully they will be willing to replace it...

[kroetche]

good look with ud!! Its always wishy washy with them!!

[oilfan10]

I got my reply today...

Jordan
Since your cards are the past the 1 yr replacement period we will not have those cards to replace. I have created a case for you and you will not be required to send those cards in. We will be sending you a complimentary package. Have a great day!

Kristina Ketcher
Customer Service/Technical Support

I guess this means that I'm going to get a couple cheap packs, and something I can't use...They didn't even ask me for a list of players so this could be anything.

[BeeZeR]

Better than them telling you there is nothing they can do for you...

I got my reply today...

Jordan
Since your cards are the past the 1 yr replacement period we will not have those cards to replace. I have created a case for you and you will not be required to send those cards in. We will be sending you a complimentary package. Have a great day!

Kristina Ketcher
Customer Service/Technical Support

I guess this means that I'm going to get a couple cheap packs, and something I can't use...They didn't even ask me for a list of players so this could be anything.