another rollermark question

[nyiforce]

This question has probably been asked since the release of UDS1, the dreaded rollermarks issue .

I have 22 YG's with rollermarks, including 2 Tavares and a Duchene...it hurts.

Here is the scenario, I have allready sent an e-mail explaining my problem and recieved 2 back regarding my issue. One from a Mr. Nunez and one from a Ms. Ketcher, both on Dec.18 and both asking for my full mailing information but nothing else. I sent my information and quoted the emails as asked and still have not heard anything back.

My question is does anyone know how long it normally takes to recieve a case# or is there some other route I can take. I work through the day (not an office) and do not have time to phone them so sending e-mails is my option.

Any help is appreciated as I know there is a limit to cards you can send for replacement (40 I believe) and the YG's are getting me there fast

Thanks guys

[RGM81]

They've likely been off for a Christmas break of some sort - the last week or so of the year is always a bit of a downtime for many companies. I've always been an advocate of calling them and getting the case number and everything settled on the spot as opposed to the email system.

[ravens_creed]

I always call by phone, speak to the representative on the other end, who sets up a case number immediately, and the wait time is drastically reduced. I've even been told by UD reps before that it is much better (faster) to call in a claim, rather than email them.

[09232003]

calling in for the case number is what I have done
during the christmas holiday they were off a bit and only sending out purchse orders when they were in

I have a claim for another 10 ygs to do, but was asked to waiting until jan 04-2010 to call in for case #

hope that helps u out

good luck
jim

[agold2121]

Dumb question here, but I have a case number and everything already for a replacement, does anyone know who I address the envelope to? Is it just addressed to UD or is it UD replacements or something? Thanks.

[nyiforce]

thanks for the info guys, maybe I will have to get the wife to call for me...as a service plumber I work out in the field all day and people wouldn't be happy if I was on the cell calling UD to get this info when I am supposed to be fixing thier problem.

Unfortunately Parisechuk I can't help you out there, havn't gotten any info yet from UD.

[cdn_blue]

Dumb question here, but I have a case number and everything already for a replacement, does anyone know who I address the envelope to? Is it just addressed to UD or is it UD replacements or something? Thanks.

Read this it explains where to send it.

http://www.upperdeck.com/marketing/faq_sportscards.aspx

[agold2121]

Awesome thanks!

[Goose97]

thanks for the info guys, maybe I will have to get the wife to call for me...as a service plumber I work out in the field all day and people wouldn't be happy if I was on the cell calling UD to get this info when I am supposed to be fixing thier problem.

Unfortunately Parisechuk I can't help you out there, havn't gotten any info yet from UD.

That would be ideal to call, and if your wife is calling it in, make sure she gets the reps name, and make sure they know what else you collect in case they aren't able to replace it.

I took notes while I was on the phone, and used the highlights in my letter to them just so they knew I was thorough. I found it keeps them honest.

I sent in 69 YG's, and got them all back as well as three McDonalds cards, and sent in an Ovechkin Artifacts Treasured swatch which they couldn't exactly replace, but Received Ovies Game Jersey from this years UD, and an OPC Materials with Jagr, Elias, and Michalek. I got the Jagr because I let them know I collect him.

Also as a bonus they sent a pack of Fleer........ Got another Crosby Total O from that one.