Holy Upper Deck

[fleuryfan 29]

They said the would replace it with another of the same player or one of equal value. I dont collect signed cards, didnt tell him that. But I said I only collect high end signature cards. His reply was, no problem.
We shall see.

And when you get a crappy return, I cant wait to see the slam upper deck thread...

[bojohnson]

Pffft, you guys are silly
Karma, greed????????
Are you guys joking, he got a damaged product, he can say whatever he wants on the phone

The jealousy and hipocrisy of society is ridiculous, calling karma on him, and calling him greedy, it's completely laughable
If you were in his situation, I bet you'd do the exact same thing, it's absolute hilarity to see people talk down on others, I bet each one of you has other examples that is way worse
Who cares what he asked for, I would too(I'll admit) why not?
You bought the pack, and now you have to waste time because the card is damaged, so what the heck, he does deserve something more in return, ud is wasting his time by selling him a damaged product

That's called compensation, common among all types of customer service

[jim bradt]

But you don't deserve one. You didn't pull a damaged Gretzky/Roy/Howe/Lemieux etc. auto out of pack, so why should they give you one in return?

Maybe this is why they aren't answering your calls.

And your point is???? Yes they did answer my call. I spent $95 dollars on a box of cards and the case hit is a damaged card. Why shouldnt I be compensated for my time and trouble and not getting what I should at least hope to get. The problem is theirs, not mine. Did they never hear of such a thing as QUALITY CONTROL.

[jim bradt]

Pffft, you guys are silly
Karma, greed????????
Are you guys joking, he got a damaged product, he can say whatever he wants on the phone

The jealousy and hipocrisy of society is ridiculous, calling karma on him, and calling him greedy, it's completely laughable
If you were in his situation, I bet you'd do the exact same thing, it's absolute hilarity to see people talk down on others, I bet each one of you has other examples that is way worse
Who cares what he asked for, I would too(I'll admit) why not?
You bought the pack, and now you have to waste time because the card is damaged, so what the heck, he does deserve something more in return, ud is wasting his time by selling him a damaged product

That's called compensation, common among all types of customer service

Well at least one fellow collector sides with me. THANKS. By the way all you negative relpiers. UD suggested I sent the card back via registered and insured mail. So beside getting a damaged card in by box break I now have to put out another $13 for registering and insuring it. As stated by a friendly reply. ITS CALLED COMPENSATION, NOT GREED OR WHATEVER.

[fleuryfan 29]

Well at least one fellow collector sides with me. THANKS. By the way all you negative relpiers. UD suggested I sent the card back via registered and insured mail. So beside getting a damaged card in by box break I now have to put out another $13 for registering and insuring it. As stated by a friendly reply. ITS CALLED COMPENSATION, NOT GREED OR WHATEVER.

Its greed when you ask for something that you dont collect as a way to make a quick buck either by sale or trade. Why didn't you ask for something that you collect? To me it just sounds like you are abusing the system, yes you are entitled to a replacement, but to ask for something more then you might deserve is another thing. Thats why I made my original comment, that when you get a bad replacement, you will slam UD and others will jump on.

[cygnusx1]

And your point is???? Yes they did answer my call. I spent $95 dollars on a box of cards and the case hit is a damaged card. Why shouldnt I be compensated for my time and trouble and not getting what I should at least hope to get. The problem is theirs, not mine. Did they never hear of such a thing as QUALITY CONTROL.

First of all, you don't know how it got damaged. It could have been damaged in transit, it could have been damaged by the shop owner accidentally dropping the box, etc. Cards in a pack can be damaged just as easily as denting a can of meatball stew.

Secondly, the only "compensation" you deserve is to have that card replaced. If they have the exact same card, they send you that. If they don't, they send you a similar card of a similar player. That would be fair. And even if they can't find something similar for whatever reason, they are kind enough to try and hook you up with something you need for your collection. Seems like they are making a pretty good effort at righting a wrong, whether it was their fault or not.

But what do you do? Number one, you ask for something you don't collect. Number two, you ask for something HIGH-END of something you don't collect. And what purpose does this serve? Greed. Greed, greed, and perhaps even more greed. You could potentially receive the exact same card you got in the pack, undamaged, but you ask for something in a completely different stratosphere value-wise.


Please, try and explain how that is the right thing to do.

[BigFloppy]

I wish ya luck in getting something slick as a replacement!

[Yzerfan]

Yeah, poor Upper Deck , gimme a break.

[ericsnewmsn]

Personally, I think the fact that they answered the phone is enough compensation considering their track record.

[Ray33]

Another thread on the bashing of UD and their delayed redemptions or being shortened out of the box, or receiving damaged cards.

I know what UD doing is bad, but asking for more than what you were suppose to get is pure greed.

Also, I bet none of you would return the extra case hit to UD had you bought a case and recieved two extra case hits that UD had screwed up on from packaging.

To end the simple frustration with UD comes with one solution: Just stop buying their PRODUCT!

But to the OP: Best Of Luck on getting a good replacement in return.