Please Post All Your eBay Issues Here (Please Read)

[ajcorleone]

I have an Ebay issue but not dealing with Hickey cards but I hope someone can help. I have had 2 auctions on 2 weeks bid in by a bidder with the same address but different Ebay names. How do they let this slide. Of course I cannot find a phone number for Ebay and I filed all the complaints they allow (which was 2). Isnt there a way to block folks who have 0 feedbacks? And how if anything can this be stopped.

[Gallinator]

Questions for the board:

1) Should I be at all offended by the unfriendly nature of a seller automatically opening NPB cases after only 3 days? Or is that pretty common and I just haven't seen it?
2) Do any of you engage in this practice when you sell? Again, this is different from the "payment reminder" and was an actual case opening.
3) Should my feedback reflect my displeasure - and to what extent, if any?

IMO: No, No, No.

There are enough deadbeats out there, that I understand why some sellers resort to that (I don't sell enough on eBay to bother, I don't think I would).

I wouldn't be offended, and I wouldn't let it affect feedback in anyway - unless it actually created a problem for you. If the NPB prevented you from bidding on the other auctions, that would be different though.

That's the underlying issue, I guess...I thought that having a case opened against you was some sort of ding. I've been on eBay 18 years and only not paid perhaps twice out of thousands of buys, so I never see the dark side of things. If it is irrelevant, then why does eBay take a tally of what's been opened and closed? I guess as long as I pay, I shouldn't really care - just seems like a needlessly antagonistic policy on the part of the seller. Thanks for your thoughts on it!

[10-4 collector]

That's the underlying issue, I guess...I thought that having a case opened against you was some sort of ding. I've been on eBay 18 years and only not paid perhaps twice out of thousands of buys, so I never see the dark side of things. If it is irrelevant, then why does eBay take a tally of what's been opened and closed? I guess as long as I pay, I shouldn't really care - just seems like a needlessly antagonistic policy on the part of the seller. Thanks for your thoughts on it!

The seller should at least contact you before opening a case. I give 7 days to pay, maybe a little generous, after 7 days I contact them and if no answer by the next day or two, I open the case.

[Gallinator]

The seller should at least contact you before opening a case. I give 7 days to pay, maybe a little generous, after 7 days I contact them and if no answer by the next day or two, I open the case.

That's pretty much exactly what I do, when I do sell. Never had a problem. I think sellers sometimes get so jaded that they lose touch with the service aspect. Things have become merely transactional.

[rydlar99]

Depends really.. if it's a hot item, new release and a buyer with low low feedback I'll go straight to an NPB sometimes after 3 days. Usually though I do a sweep 1-2x/month of all the outstanding buyers and just send them then. Could be 3 days in or 13... No time to really go through everyone one by one and hold hands.

[Sharky94]

Regardless, I won't be bidding on any more items from this seller (tigermom**), as there are plenty of others from whom to buy.

That's how you handle it. You can also give him bad feedback on the "communication" part. I've also had that happen to me this week. Automatic case after three days, even though he had no such policy listed in his auctions. He says he would combine shipping, but he sent me two separate invoices, so now I owe $7.50 in shipping (both of us in US) for four cards.

[87sluggo]

Oooooooog. Put the wrong picture into an auction, a $50 artist proof instead of a $1 base card. Buyer is (understandably) upset, even tho I assume he thought he was putting one over on me snagging it for a dollar.

Here come da negative feedback!!

[Whoop]

Doesn't eBay automatically a case for no payment after 4 days? I just had one where I contacted the buyer before the 4 day mark, then eBay opened a case. I've had it happen 3 other times. One time it was a case of a guy bidding on things and not buying, the other 2 the buyer paid.
In this current, the case opened and closed automatically with no payment.
I didn't realize though eBay will automatically relist the card and now it has some crappy end date.

(Yes, I know I can modify it.)

[Gallinator]

Doesn't eBay automatically a case for no payment after 4 days? I just had one where I contacted the buyer before the 4 day mark, then eBay opened a case. I've had it happen 3 other times. One time it was a case of a guy bidding on things and not buying, the other 2 the buyer paid.
In this current, the case opened and closed automatically with no payment.
I didn't realize though eBay will automatically relist the card and now it has some crappy end date.

(Yes, I know I can modify it.)

Pretty sure it's all in the seller's preferences, though I certainly could be wrong (I use TurboLister when I do list, so all of the newer stuff is either bypassed by it or defaults to "none" or somesuch...). I've seen plenty of "reminders" (usually when I'm bidding across multiple days with the same seller) but that was the first time a case was opened. Maybe it's more common than I thought. Bad business, IMO, though.

[huskies3]

Here's something I haven't run across before on eBay, although I usually pay same or next day on wins, so maybe I just don't get exposed to it: Seller has automatic settings to open an NPB case after only three days - not a payment reminder, but an actual CASE. Since I had only won one item from the seller and was bidding on several other items from the seller ending three days later, I waited to pay the invoice, only to get socked with an NPB case being opened on the original win! I didn't win any of the latter auctions, so I just went ahead and paid the original and the case is now closed. However, I found this pretty irritating and unnecessary. I messaged the seller but only got a response of "sorry, this is how I do it".

Questions for the board:

1) Should I be at all offended by the unfriendly nature of a seller automatically opening NPB cases after only 3 days? Or is that pretty common and I just haven't seen it?
2) Do any of you engage in this practice when you sell? Again, this is different from the "payment reminder" and was an actual case opening.
3) Should my feedback reflect my displeasure - and to what extent, if any?

Regardless, I won't be bidding on any more items from this seller (tigermom**), as there are plenty of others from whom to buy.

I open a case after 3 days. People should pay promptly, and if they can't they should send the seller a message explaining why. In your case, I obviously would not open one if you messaged me saying that you were bidding on other cards of mine, or told me that you would pay on Friday. But as 30ranfordfan said, there are a lot of deadbeats out there. You already have at least 6 days to pay for the item. 2 before the seller can open a case and 4 more to pay before they can close it. If I need money and am selling a card and the buyer doesn't pay, at the earliest I can relist 6 days later. And it is very rare that you will get the same amount for the item the second time you auction it. I think the buyers have enough advantages on ebay as it is, and I am betting 95% of sellers wouldn't open the case if you just messaged them to tell them what is going on beforehand.