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02-15-2011, 09:17 AM #1
More eBay aggravation
Short version: sold a card for $9.38 + 2.99 shipping. Buyer emails me
To say they got the card but it's "broken" as they put it. Asked for a scan of the card to show how it is "broken". They refused to send scan. Told them to mail it back in a PWE they refused. They want me to pay for xpresspost to send it back. That will cost 10-12$ roughly. Why would I pay that and then have to refund them the cost of the card? They are refusing to prove to me it is damaged so what do I do? The $9.38 isn't really the issue, I have no problem refunding it but I want proof the card is "broken" as they put it. What should I do? Just give the refund and block them, or wait til they make a claim and risk a negative feedback? The amount of the refund isn't worth a negative to me.
Thanks for reading.
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02-15-2011, 09:26 AM #2
Ask them politely to file a claim through Paypal, so that you have a record of the interaction. Paypal requires the buyer to return the card at their cost in order to be issued a refund. This is where most claims end since they have to return with tracking in order for Paypal to side with them. If they try to file an 'item not received' simply submit to Paypal the note saying that they did receive it.
I have had guys try this at different times and most are trying to see if you will give a 'partial' refund - they get the card a bit of money back. Once they file through Paypal, though, they usually drop pretty quickly.
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02-15-2011, 09:29 AM #3
Thanks for your reply, I understand what you are saying. I just don't want a negative over a $10 transaction. My 100% positive means more to me than $10. If they lose the claim can they still leave a negative?
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02-15-2011, 10:45 AM #4New Project Manager
Because seller think like you do and rather pay, people like him will continue to do it because it pays to do it. If more and more seller stand up to these and try to play it within the rules in place them most likely, less and less person will do it.
They make money on how you think! They simply take advantage of you. I know, I would play by the rules, ask to see the card to make a full refund. I would quote paypal rules in your reply and explain what procedure are in these case and that you have no problem to pay for a damage card but need to see the damage in oder to pay like Paypal rule stipulate, you are intitled to it and the buyer as to pay for mail with tracking. That might just convince him if you look like you know what you are doing. Play his persuation game while you stay within all limits and polite. Maybe you will win just saying you will do it, how and stating the rules along.
If you never risk anything then you will never be rewarded. You will just pay like many other and give to these type of person a reason to continue.
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02-15-2011, 10:51 AM #5
If i was you i would politly say that those are the rules...that you just want to see the damage...and then will refund him...also i believe you can retract neg feedbakc if you won the case...on ebay/paypal
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02-15-2011, 10:56 AM #6
Simply ask for the card back as proof of it being damaged. If they don't send it you don't issue a refund, simple as that. That should be all you have to say. If they don't like it they can open a claim and they will see what happens.
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02-15-2011, 11:39 AM #7
I believe that ebay limits their ability to leave feedback once a claim is filed, but you may want to check ebay's feedback forum for a better answer. I think it works similar to how they do their ratings (i.e. if you offer free shipping, you get an automatic 5 star on shipping cost regardless of the rating a buyer gives you). If they open a case, they should be unable to leave feedback until the case is resolved and then ebay will monitor the feedback against the details of the case (i.e. you can request it be removed or changed if it is an abuse of the system). If they choose not to pursue it, they can leave negative feedback.
I definitely understand wanting to maintain your feedback rating, but there is a lot of truth to what CoolHandLuke is saying. Buyers pray on the fact that sellers want to maintain that high rating. Sometimes, though, you have to risk it to do what is 'right' and not allow yourself to become a pushover.
I've gotten 2 negatives in my history as a seller - 1 was a buyer who left a negative within 3 days of purchase (it was within the US, so I had tracking showing delivery within 7 days of payment) and 1 was a buyer who left a negative and never contacted me (it was a Canadian buyer who claimed he never received the item, but never filed with Paypal for a refund). I responded to their feedback in both cases, but sometimes, I guess, people don't really want you to try and help them - they just want to mad and bitter... In those situations, as a seller, you have to know you did everything you could and move on (which is difficult especially if you are a new seller)...
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02-15-2011, 01:05 PM #8
Send me his ID so I can block. Thanks
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02-15-2011, 10:33 PM #9
PM sent
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02-15-2011, 10:38 PM #10
Well the saga is over. the buyer left me a neutral feedback. Its in French so I have not got a clue what it says. If anyone could translate that would be great. it reads:
j ai 100% de feedback je ne veux pas affecter mon dossier
I replied to the feedback with:
Tried working with u U wouldn't return card 4 refund I would of refunded no prob
I think it was an attempt at scamming me out of the $9.38 thanks to all who replied with advice, I appreciate it!
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Originally Posted by Fred Bear 
