Ignorant eBay Buyer Help!

[SMVintage]

So I listed about 20 things on ebay- all but 3 sold and only 1/2 have been paid for (this was 5 days ago). Well one buyer who bought multiple items is refusing to pay because he says my shipping charge does not match the one stated in my auction and he fails to realize that combined auctions means a small charge is added for each item purchased. The emails have almost become screaming matches mostly on his side. I don't know if I should open a case because I am afraid that if he does pay for them something will be wrong or he will leave bad feedback regardless. LMK what you would do in this situation.

Thanks!
Stefan

[pootshwan]

Ebay makes it so tough for the sellers now! You're basically going to have to either:
A) Send him the cards for a shipping price he thinks is fair
or
B) Charge him the correct shipping and get negative feedback on all of the items he bought.

Unfortunately, Ebay doesn't care much about the seller anymore.

[OnePimpTiger]

he fails to realize that combined auctions means a small charge is added for each item purchased.

Not sure I understand what you mean by this?

[SMVintage]

Not sure I understand what you mean by this?

I said I offer combined shipping at $1 per each additional item

[bouncer]

Most buyers have an idea of how much shipping costs on E-bay. A padded envelope costs $1, postage will be $1-2 and so forth. I can see where the buyer is coming from saying that each auction should not cost a dollar more for shipping. However, if he purchased your auction and it was clearly stated that you would do combine shipping for a $1 extra per auction won – he’s in the wrong. I would try and work it out by reducing the shipping to 0.75 per each additional item won. You can open up a case with e-bay and put a strike on the buyer’s record – but is getting negative feedback worth it over a couple cents?

[jlzinck]

Well without specifics you really cannot get a good opinion.

If you charge $3 +$1 for each additional item and he bought 5 items his shipping is $7. Whether he thisnk this is too much is on no concern. If the charges are written out and he doesn't pay then file a NPB.

If in fact the charges are different that what is spelled out in your auctions then you need to rectify the situation.

[Star_Cards]

what is the stated combined shipping rule and what is he saying it should be?

[OnePimpTiger]

I said I offer combined shipping at $1 per each additional item

And he's saying the shipping should just be the price of shipping quoted for one since they'll all be sent together?

Shipping is what is listed in the auction, period. If I don't like the shipping terms a seller has, guess what, I don't bid on the auction. And if I bid on an auction and the shipping is $25 for one card, I'm agreeing to pay that much regardless of how ridiculous I think it is. I'm getting tired of cheats winning auctions and then deciding they want to change the price they pay...and that's exactly what they are, cheats. A bid, offer, or BIN purchase is a binding contract in which you agree to the terms of the item description...it's not a beginning of negotiations, it's the end of them.

Sorry for the wind...if you're charging what your auctions say you will charge, don't give anything and file for non-payment if he doesn't pay.

[SMVintage]

The reason it is an extra dollar for these auctions is because they are vintage cards that I have stored in screwdowns and I just didn't want to take them out and that was also stated in the auctions.

I already filed for the nonpayment

[bouncer]

The reason it is an extra dollar for these auctions is because they are vintage cards that I have stored in screwdowns and I just didn't want to take them out and that was also stated in the auctions.

I already filed for the nonpayment

Did you post in the auction the cards will be in screwdowns? My experience has been - some buyers will complain about anything to save a dollar.