UD replacement

[roverpak]

I sent in these damaged cards about a month ago after opening a box not knowing if UD would do anything about it since it was >1 yr after it's release.

08-09 UD Masterpieces Hockey
canvas clippings brown border brent sutter CC-SU
canvas clippings borje salming CC-SB
brown border parallel cards of gretzky (#38), orr (#82), and messier (#10)
(i also only got one auto when i think you're supposed to get 2.)

well, i got a package in the mail today with 2 cards in it. They sent me back...

09-10 SPA SOTT Stamkos and SPA SOTT Lundqvist!!! NFT

I have to say that I'm very impressed with UD's customer service and am glad they were reasonable in replacing my cards. It's something they technically didn't have to do but did to help a frustrated customer.

[thorni2]

Wow, awesome!

[SkyFire47]

i thought i was the only person to put !!! after Lundqvist. :)

[BruinsFan08]

Yeah, I sent in a damaged Brodeur Frozen Fabrics card from this year's Ice, and within a month they sent me the replacement, which ended up being the patch variation of the same card, numbered to 15. Can't complain there, they've been doing right by people on damaged cards from what I've seen lately.

[MatsSundin13Rocks]

Great replacements! Congrats! They have been doing really good recently replacing cards.

[stoked_81]

first of let me say congrats on the great replacements.
but its kinda a funny I sent in to panini a bunch of damaged cards that I recieved out of a box today I have never done this before. I was wondering how panini/donruss was with replacing cards if you knew by chance?

[seafur]

well i posted this yesterday, a few posts down on someone elses post. i really really dont understand, they told me they CANNOT replace damaged cards, due to legal reasons???!!!
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hmmm, that is interesting. i got my package back from UD today for a damaged eX red parallel of Forsberg #/21. It was very badly damaged out of the pack, the machine definitely mangled the paper part of this plastic/paper card. I sent it in February of 2099, (YES 2009), and finally got it back today, after hounding and asking them where it was for the past year and a half. I am not sure when the 08-09 ultra product was released but i am quite sure i bought it close to the release date and i was so mad that i sent if back right away to make sure i would get a replacement. Anyway, in your above statement you said you got a replacement. My letter states "..due to legal reasons, we are unable to replace damaged cards with product of similar value. Damaged cards can only be replaced with the same card." so they sent me 9 packs of ultra for my trouble.

So, am i missing something here, i buy a new product & i now have a SP damged card that is worth nothing. i understand with older product but this i do not understand.

Honestly, after this, i am not buying UD boxes (ie. proper full 24pack boxes) ever again. i guess the exception would be if i see an ocassional UD blaster that is half price (which Wal-Mart and Toys R Us have the odd time) & when i have to buy one for a UD redemption at the Expo. I'll stick with UD singles that other have opened and taken their chances with it. Other thatn that looks like i'll be only getting ITG and panini.