Anyone else having trouble with Panini Customer Service?

[ranks58]

yeah, i never thought id say this, but UD HANDS DOWN kicks the crap out of paninis customer service
its been over 4 months since i requested a replacement and almost almost 7 months since i last heard from them

[JHEYKID]

yeah, i never thought id say this, but UD HANDS DOWN kicks the crap out of paninis customer service
its been over 4 months since i requested a replacement and almost almost 7 months since i last heard from them

Same.

[DanielSweeney]

That's too bad. Donruss/Panini has typically had great CS. I've dealt with them in the past on a few occasions and have always walked away extremely satisfied. Just last year they went out of their way to replace a damaged '06 NT card I had. Now, I can't even get a reply to an email.

[The Chalk Outline]

I received this reply to one of my requests via the redemption program a few weeks back. I just thought I would share it with everyone because it's a possible explanation of what has been going on there recently...

"The customer service department has undergone some big changes. In the process we had unexpectedly been reduced to 2 employees while were in the process of moving buildings. Not to mention that the computers and phones were down for about a month. We have hired on help and are working to catch up and respond to emails and voicemails as quickly as possible. We apologize for the delay in responses. I wanted to follow up on your inquiry to see if your question or concern has been addressed/resolved. Please advise. We appreciate your patience and understanding in advance.
Thank you.
Whitney"

That's no excuse for their behavior, but I can understand it at least. We lost a bunch of our staff where I work a few months back and it was also while in the middle of a location move, so it was mass chaos for awhile trying to get everything back to normal. Thankfully the industry I'm in doesn't have to deal with customer service so directly though, so Panini should have been more prepared for what was bound to happen.

[Habitforming]

That explains why the CS has been so bad, but I'm more interested in why the redemption program is so bad.

thanks for the info!!