Panini Customer Service Update

[mugmasher]

I am really worried about potential replacements. When I spoke to the lady on Friday she had no idea who Alexander Ovechkin was. I really hope this doesn't effect the replacement.

oh that happened to me some time ago when i called and asked about the ovechkin auto?? the customer service rep replied, and i quote!!!! oh is he a good player???

[qwas]

Well Upperdeck finally got it after many, many complaints and threads so maybe Panini will figure it out too. I think that they will be much better in year two.

[mugmasher]

Well Upperdeck finally got it after many, many complaints and threads so maybe Panini will figure it out too. I think that they will be much better in year two.

oh i am sure they will too..i don't believe they want to continue to operate this way..after all when they came into hockey i think this was not the direction they wanted to go..your rite in year two they should have this worked out better..

[mxaxtxtx]

Update: Customer Service employee told me I would get a guaranteed call today. No call as of 6:41pm.

[jonpop]

It's amazing to me that their customer service for football, for example, was always awesome for me. Now they can't get the hockey part of their business operating the same? Somebody is dropping the ball over there and it's getting ugly.

[ranks58]

i have an update
after getting in touch with theresa, who is apparently their customer service manager, i will be getting a replacement shipped to me that is of greater value than the card i redeemd (burmistrov freshman fabrics) and i will also get a few "hockey packets" as a gesture of goodwill
i will let you guys know when (if) it arrives what i got!

and mugmasher-from what ive seen hackler only has time for twitter, not customers...multiple, professional emails to him from myself went unanswered

[bruinsfan12]

I filed a quality control problem on their website and they replied back within a few days and have corrected the problem already. I've been happy with panini

[TysonX504]

I received a phone call from Panini today apologizing

[mxaxtxtx]

Tyson - I received the same call. She assured me a call yesterday to update me with their replacement. No word yet. Starting to think these might just be empty promises

[TheTGB]

and mugmasher-from what ive seen hackler only has time for twitter, not customers...multiple, professional emails to him from myself went unanswered

The only thing Hackler can do is forward the issues onto the correct people. He is the marketing guy and doesn't know much about that part of the company. He really isn't the guy to contact with issues. With another CS rep hired at Panini, I hope to see some improvement from them.