Panini Customer Service Update

[Syncope]

I just found out that they are shipping me my 10-11 Limited retired numbers auto of Henri Richard, despite asking multiple times for something different. I even offered to just take a cam ward masked marvel out of 250 but they HAD to send me it. I am never buying Panini products again once I get that piece of kindling.

[TysonX504]

I was informed that phone calls are being taken care of now and that they are working on the email aspect now. Well see I guess

[TheTGB]

I just found out that they are shipping me my 10-11 Limited retired numbers auto of Henri Richard, despite asking multiple times for something different. I even offered to just take a cam ward masked marvel out of 250 but they HAD to send me it. I am never buying Panini products again once I get that piece of kindling.

So you are complaining because you are receiving the redemption you pulled?

[Tivo32]

So you are complaining because you are receiving the redemption you pulled?

Yeah lol, I'm confused too. I think sometimes people have unrealistic expectations.

I also think we sometimes have 0 idea what it must take to run a card company and get everything together and try to keep all sides happy. I think showing grace rather than anger may be a better way to go. Just my two cents.

[UltimateHockeyFan]

They got back to me about my damaged Gagne Certified Mirror Gold auto /25 that I sent in. They said it took a while to get another auto of Gagne and to reprint the card and serial number. But they assured that it's officially on its way along with some free packs.

[ranks58]

The only thing Hackler can do is forward the issues onto the correct people. He is the marketing guy and doesn't know much about that part of the company. He really isn't the guy to contact with issues. With another CS rep hired at Panini, I hope to see some improvement from them.

yes, im aware...but to ignore a customer, regardless of a department, is still poor customer service

[Excon]

Here's to hoping they finally get around to sending my Certified redemption that I filed more than 6 months ago... or at least a comparable replacement for my mirror red freshman fabrics auto of Mattias Tedenby. Best of luck to all who have gotten ripe with waiting on Panini!

[mxaxtxtx]

You are completely right, we don't know a whole lot about running a card company. There are a lot of aspects that we just don't really understand; however, one of the first things you should have foundation and guidelines for as a company is customer service. This isn't some crazy request, it's the most basic request. It is probably one of the most simple requests that can possibly be made. The fact of the matter is Panini was receiving and not answering back nearly 75 voice messages a day. As a company, wouldn't you sit there and think, well hey, maybe we need a customer service department before we spend some more money on products that we can't even get right in the first place? It is impossible for me to show grace for this company when all they have done is ignored the people who keep them going, who keep the hobby going. Just my two cents.

Yeah lol, I'm confused too. I think sometimes people have unrealistic expectations.

I also think we sometimes have 0 idea what it must take to run a card company and get everything together and try to keep all sides happy. I think showing grace rather than anger may be a better way to go. Just my two cents.

[jonpop]

They got back to me about my damaged Gagne Certified Mirror Gold auto /25 that I sent in. They said it took a while to get another auto of Gagne and to reprint the card and serial number. But they assured that it's officially on its way along with some free packs.

If this is true, they really dont' know what they are doing over there...no wonder it's a ball of confusion.

[Syncope]

Yes I'm complaining about getting my redemption. The last thing I want is an auto of some Montreal scrub. They updated the card ONE day before I could get a replacement. I like campfires as much as the next guy, but that doesn't mean I should have to receive things worth burning.