Panini redemption FAIL

[boombaby_rm31]

i have asked for a replacement for my sam young 09-10 rookie recruits auto -- like i will take any pacer -- but they gave me an earl clark from the same set

[kobe1101j]

i have asked for a replacement for my sam young 09-10 rookie recruits auto -- like i will take any pacer -- but they gave me an earl clark from the same set

LOL apparently Earl Clark is a Pacer now...FAIL

[JordanFanatic]

Wow that is another epic fail. Did you contact them again and argue? I think the other reason Panini is so slow with their redemption program is b/c they CONTINUE to make mistakes like this and then have to continue to deal with customers, slowing them down. They can easily resolve this though by having ZERO redemption in future products. Everyone will be happy that way. Sheesh.

@Pat - you're right I probably should sell the Durant now while NT is still hot. I honestly wouldn't be surprised if they gave me a boykins auto for that durant, but it probably won't be numbered LOL

Called this morning, spoke to Terry Martin. Very nice and apologetic. She actually said, "Oh I hope I didn't do that to you". Lol, none the less, she was very nice. I was nice also, I don't see the since in getting rude or mean, if you are nice, then they should be too. Just think if you screwed up, wouldn't you want the person to be nice to you?
Anyways, she said she will send out the correct one today and I need to return this one. Hey, everybody makes mistakes. It happens and the world goes round.

[kobe1101j]

Called this morning, spoke to Terry Martin. Very nice and apologetic. She actually said, "Oh I hope I didn't do that to you". Lol, none the less, she was very nice. I was nice also, I don't see the since in getting rude or mean, if you are nice, then they should be too. Just think if you screwed up, wouldn't you want the person to be nice to you?
Anyways, she said she will send out the correct one today and I need to return this one. Hey, everybody makes mistakes. It happens and the world goes round.

Nice! Did you just call the number on their website or was it a different number to get a hold of them?

[Capone87]

they need to get there together!

[JordanFanatic]

The customer service # on the site. You could probably ask for Terry, let her know she is recommended, and probably get great service.

[GeddonM3]

man see now im worried, i got 2 redemptions for a Kobe auto and a dez bryant rc jsy auto. i really would like those cards and nothing less than what they promised. ill be ™™™™™™ if i wait 8 months and end up with 2 cards that arent even close to the value of what im supposed to get.

[mxaxtxtx]

Its definitely an uphill battle with Panini.

man see now im worried, i got 2 redemptions for a Kobe auto and a dez bryant rc jsy auto. i really would like those cards and nothing less than what they promised. ill be ™™™™™™ if i wait 8 months and end up with 2 cards that arent even close to the value of what im supposed to get.